Job Title: Community Manager
Location: Mequon, WI
Job Description:
A Community Manager I is responsible for providing overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members, committee members, and Associa staff.
Responsibilities:
- Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
- Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
- Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
- Update homeowner and association information in C3 and shared files.
- Coordinate and/or oversee inspection of building facilities and/or common areas, and arrange appropriate follow-up actions as required.
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Requirements:
- Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
- Proficiency in conflict resolution techniques.
- Professional customer service skills.
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and time-critical prioritization skills.
- Ability to keep workspaces organized and maintained.
- Ability to interpret verbal and/or written instructions at a proficient level.
- Knowledge of company policies, procedures, and forms.
- Partner with multiple stakeholders, for example, assistant community managers, vendors, peers, clients.
- Must be able to work effectively with others in person and in group settings.
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to communicate effectively and professionally on phone, email, and in-person.
- Must be able to operate general office equipment (copier, fax, phone systems, etc.).
- Education: Bachelor's Degree preferred.
- Experience: Community Association Experience preferred but not required.
Working Conditions:
- Typical office environment.
- Frequent social interaction.
Company Description:
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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