Library Associate (Part-time) Library Associate (Part-time) Job at Topeka & Shaw

Come be a part of the library Circulation team as a part-time Library Associate. This team is responsible for providing friendly customer service and ensuring Library materials are efficiently managed so customers can promptly access the information they seek.

DUTIES:

1. Offers customer service in person, by telephone, email, and chat services.
2. Communicates with customers and manages appointments using Curbside Pickup Manager software.
3. Addresses customer account inquiries, such as updating personal information, collecting payment for or resolving customer account charges, setting up payment plans, and addressing long overdue titles or problem items.
4. Assists with library card registration and lost library card replacement, provides general library information, and directs patrons to appropriate service areas or library staff for their informational needs.
5. Circulates library materials and maintains electronic records such as check out and check in of items.
6. Feeds returned library materials through the automated material handling (AMH) machine for check in and sorting.
7. Collects sorted checked in materials from the AMH bins to build carts to shelve.
8. Navigates AMH computer software to setup check in backdates or pause the delivery system.
9. Pulls patron requests from lists and sorts them via the AMH machine.
10. Processes sorted requested titles for customer pick up.
11. Checks out curbside holds to customers and delivers materials to their parked car.

SCHEDULE: These part-time positions may work days, nights, and weekends. Specific schedules will be discussed during interviews.

QUALIFICATIONS: Requires a High School diploma or equivalent and a valid Kansas drivers’ license with an insurable driving record. Applicant must have excellent customer service skills, the ability to handle customer inquiries successfully while completing other assigned tasks, the ability to accept changes to scheduled assignments when coverage is needed, ability to work independently or collaborate effectively with a team, organizational skills, the ability to perform detailed work accurately as well as retain and apply multi-step procedures repetitively, ability to communicate clearly both orally and in writing in a professional manner with customers, community partners, coworkers, and supervisors, and the ability to maintain regular reliable attendance. Previous experience in customer service is preferred.

A pre-and/or post-employment drug screen, a criminal history record check, and physical capacity testing are required as a condition of employment.

COMPENSATION: Pay range begins at $15.00 to $16.68 per hour depending on experience. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (KPERS). Group life, disability coverage, and accidental death benefits are also provided. Other optional benefits available at employee's expense include vision, life, and cancer insurance and a deferred compensation plan.

HOW TO APPLY: A completed and signed job application is required for consideration for each position. Application forms are available online at www.tscpl.org, in the Library at the Customer Service Desk or in Human Resources. Applications will be reviewed as they are received.

Application materials may be emailed, mailed, handed in, or faxed.

Application materials may be emailed to employ@tscpl.org. Please put the title of the position for which you are applying in the subject line.

Mail completed and signed job application materials to:

Human Resources
Topeka & Shawnee County Public Library
1515 SW 10th Avenue
Topeka, KS 66604

Application materials may also be handed in at the Human Resources Office on the second floor of the library. Human Resource office hours are M-F 9:00 a.m.-4:30 p.m. If the HR office is not open, applications may be dropped off at the Customer Service Desk.

Application materials may be faxed to 785-580-4496. For more information, please contact Human Resources at: 785-580-4492 or send e-mail to: employ@tscpl.org

EOE