Library Platform Technology Services Analyst Job at Princeton University in Prin

Overview

Princeton University Library (PUL) seeks candidates for the position of Library Services Platform Technology Analyst. The position is a member of the Metadata and Enterprise Operations (MEO) team in the Cataloging and Metadata Services department, supporting our Library Services Platform (LSP) and other Library software systems that provide access to the Library’s physical and electronic collections. The position collaborates with other team members to administer, configure, troubleshoot the LSP (Ex Libris Alma) and other relevant systems to support end users as they utilize these systems.

This position will be located in the Library's off-campus office.

Responsibilities

Collaborates with members of the MEO team on the administration, configuration, troubleshooting, and maintenance for Alma, and Resource Sharing Systems, and integrations with both local applications and third-party vendor platforms.

Performs technical tasks involving bulk processes of metadata, user data and the creation of custom reports to support system functional operations.

Takes the lead on monitoring and triaging service request tickets related to Library fulfillment activities and staff user accounts. Creates or refines documentation related to these areas within Alma.

Qualifications

Required:

• Bachelor’s degree
• Minimum 3 years of relevant experience
• Familiarity with at least one common scripting language (Python, Ruby, Perl, etc.)
• Familiarity with Library Metadata Standards (e.g., MARC, etc.)
• Comfort using relational database management systems (Oracle, SQL Server, MySQL)
• Willingness to learn and keep informed of new technologies
• Customer service orientation
• Strong problem-solving skills
• Exceptional written and oral communication skills
• Exceptional interpersonal and organizational skills

Preferred:

• Experience working in an academic environment
• Experience managing and configuring Library Systems (Alma or similar systems)
• Experience troubleshooting integrations dependent upon authentication (SAML and Shibboleth)
• Familiarity with version control for code and configuration (git)
• Familiarity with using Application Programming Interfaces (APIs)
• Familiarity with common tools for IT documentation and project management (Confluence, Github)

Applications must include a resume, cover letter, and a list of three references with full contact information. This position is subject to the University's background check policy.

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Mid-Senior Level