Wilcox Communities is hiring: Senior Community Manager in Columbus

Wilcox Communities seeks to hire a full-time Senior Community Manager to join our Central Ohio team. This role is responsible for managing the day-to-day operations, performance, and customer experience at one of two of our mid-rise Communities.

ABOUT US

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

OUR PURPOSE

Mission

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

Vision

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

As a Senior Community Manager with Wilcox Communities your role will be a blend of:

Leadership: You take pride in representing the Company in a professional and positive manner. Youll lead by example and partner with your Maintenance Supervisor to train, develop, manage, and ensure your teams have the resources they need to thrive. You have a passion to coach and develop your team to see them grow.

Performance Management: Youre committed to success, and you are results driven. You know just what it takes to ensure your Communities achieves the income expectations in your operating budget. No matter if youre pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy, or simply tracking your office supply budget, you are in the details at your Communities. You are fluent in market dynamics, variance reports, the Companys policies and procedures, and enjoy setting the strategy for your Communities.

Customer Experience: You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and youre willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.

REQUIREMENTS

• Your Experience: Property management or operations management is nothing new to you. You have been in the industry or a similar one for at least four years and have been managing people for two of them. You are well versed in the legalities of property management and understand property accounting, the dynamics of rental markets, and effective team leadership.

• Your Cultural Traits: Were a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although were diverse our Associates possess similar qualities that make us successful. Were looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven. As a Home Office Administrator, youll also have a strong desire to solve problems and be vigilant to discover items that need done.

Your Education: Bachelors degree is preferred, High School (or GED) required.

Required Qualifications, Skills, and Experience:

• Bachelors Degree Preferred, High school diploma or equivalent is required
• At least four (4) years of residential property management experience or relevant leadership, operations, and performance management experience
• Proven ability to meet the financial goals of Community
• Excellent verbal and written communication skills
• Responsible, accountable and self-motivated, qualified individuals will be able to produce results
• Proficient in management software (Entrata is a plus!), Microsoft Office and basic personal computer skills
• Excellent understanding (or ability to quickly learn) of applicable Fair Housing laws and standards
• Schedule is dependent on Property performance and needs

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

Medical, Dental and Vision Insurance

Short-Term Disability Insurance

Company sponsored Life Insurance

401(K) matching

Housing discounts

11 paid holidays

ADDITIONAL INFORMATION

DRIVERS LICENSE: This position may require some travel therefore, you must have a valid drivers license and reliable transportation

BACKGROUND: You must be able to successfully pass a criminal background check

FLSA STATUS: Full-time, non-exempt employee

LOCATION: The Aubrey, Downtown Columbus

TRAVEL: Minimal / Occasionally required

REPORTS TO: Director of Communities

DIRECT REPORTS: Onsite Team, including Maintenance Supervisor and Leasing Consultant, if applicable

SALARY: Annual salary, dependent on skills and experience. Eligible for a quarterly bonus.

Wilcox Communities is a non-smoking/non-vaping company.