BankFund Credit Union
Communications Center Associate (Contact Center Associate)
BankFund Credit Union, Washington, District of Columbia, us, 20022
Description
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on-site 40% of the time but this is subject to change based on health and safety standards and operational need.
The Communications Center Associate provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Union’s service IMPACT philosophy. Responsibilities
Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies, and procedures in order to effectively assist members. Opens accounts and offers new products and services to both new and existing members. Acts as liaison between members and the Foreign Exchange Office and EFT wire transfer department. Coordinates members’ foreign exchange transaction requests with EFT and the Foreign Exchange office. Performs proper member authentication and completes processing for all transactions, such as deposits, withdrawals, payments, transfers, and wire transfer inquiries. Assists members with the use of Audio Response and E-Services. Maintains a thorough understanding of the ATM Network functionality and processes reported lost/stolen ATM and Debit Cards. Maintains a basic understanding of loan servicing functionality. Able to instant issue new debit cards for members. Maintains a working knowledge of all ancillary systems required for job performance. Performs account maintenance as required. Maintains member contact files by updating all necessary documentation and systems. Assists Security with member-reported forgery, fraud, and dispute cases. Successfully participates in annual Information Security refresher training. Participates in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training. Complies with the Bank Secrecy Act and participates in mandatory compliance training programs. Demonstrates commitment to the Credit Union’s Service IMPACT philosophy. Related duties as assigned by the Supervisor, Communications Center. Requirements
Minimum Qualifications Associates Degree or equivalent combination of education and experience. One to two years of relevant customer service experience a plus. Additional Qualifications: Must maintain total confidentiality in handling credit union interactions. Must be available to work any shift required by the Communications Center Department. Ability to work overtime as needed or required. For internal purposes, this position is graded as NE-6. The anticipated annualized base salary range for this position is $49,000 to $61,000. Final base salary will be based on the individual’s job-related experience, skillset, training, certifications, and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program, and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role is eligible for an annual incentive plan.
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Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on-site 40% of the time but this is subject to change based on health and safety standards and operational need.
The Communications Center Associate provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Union’s service IMPACT philosophy. Responsibilities
Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies, and procedures in order to effectively assist members. Opens accounts and offers new products and services to both new and existing members. Acts as liaison between members and the Foreign Exchange Office and EFT wire transfer department. Coordinates members’ foreign exchange transaction requests with EFT and the Foreign Exchange office. Performs proper member authentication and completes processing for all transactions, such as deposits, withdrawals, payments, transfers, and wire transfer inquiries. Assists members with the use of Audio Response and E-Services. Maintains a thorough understanding of the ATM Network functionality and processes reported lost/stolen ATM and Debit Cards. Maintains a basic understanding of loan servicing functionality. Able to instant issue new debit cards for members. Maintains a working knowledge of all ancillary systems required for job performance. Performs account maintenance as required. Maintains member contact files by updating all necessary documentation and systems. Assists Security with member-reported forgery, fraud, and dispute cases. Successfully participates in annual Information Security refresher training. Participates in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training. Complies with the Bank Secrecy Act and participates in mandatory compliance training programs. Demonstrates commitment to the Credit Union’s Service IMPACT philosophy. Related duties as assigned by the Supervisor, Communications Center. Requirements
Minimum Qualifications Associates Degree or equivalent combination of education and experience. One to two years of relevant customer service experience a plus. Additional Qualifications: Must maintain total confidentiality in handling credit union interactions. Must be available to work any shift required by the Communications Center Department. Ability to work overtime as needed or required. For internal purposes, this position is graded as NE-6. The anticipated annualized base salary range for this position is $49,000 to $61,000. Final base salary will be based on the individual’s job-related experience, skillset, training, certifications, and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program, and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role is eligible for an annual incentive plan.
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