Communications Operator Job at Ithaka Hospitality Partners, LLC in Montgomery

Job Summary:

The Communications Operator will be responsible for incoming calls and transferring calls.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Responsible for input and delivery of wakeup calls and messages in the system.
• Provide information to any guest or visitor inquiry.
• Provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls, which transpire through PBX with a smile and positively in your voice.
• Plays an integral part in assisting with emergencies (fire, medical, and power/system failure) by contacting the designated personnel for immediate assistance and communicating the alarm.
• Manages email and text message inbox.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Knowledge of a telephone system.
• Excellent verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent customer service skills.

Education & Experience:

• High school diploma or equivalent is required.
• A college education or training in the hospitality industry is preferred.
• Previous experience as a Front Office Receptionist or PBX Operator in a luxury market is a plus.
• Fluency in a second language, preferably French, German, or Spanish is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.