Day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control within the service department for our Lima branch.
Responsibilities
- Oversee service orders and shop flow
- Ensure that customers receive prompt, courteous, and effective service
- Develop and maintain positive relationships with customers to increase overall customer satisfaction
- Provide concierge support for all inquiries, whether phone or in-person, to ensure customer satisfaction
- Monitor daily inventory of technician's time to ensure are consistently and accurately sold to service customers
- Answer questions about vehicle problems, warranties, services, and repairs
- Maintain customer success index at or above company standards
- Assist in ordering parts, tools, and diagnosing vehicle repairs needed
- Additional duties as assigned
Qualifications
- Service Writer/Advisor experience or training
- Organized and friendly personality
- Demonstrated ability to manage others
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Valid driver's license and can meet insurability requirements
About Us
Since 1929 Whiteford Kenworth has been helping customers find solutions to their transportation needs! The Whiteford Kenworth team remains committed to total customer satisfaction whether it is truck sales or leasing, service repair, parts sales, or body shop services.
We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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