University of Iowa is hiring: Clerk III- Orthopedics (UI Sports Medicine) in Iow

The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Sports Medicine Clinic. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment. This position may need to cover at Medical Center North Liberty on rare occasions.

As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, scheduling clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.

The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere.

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
• Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.

Percent of Time: 100%

Work Schedule: 2 shifts available, Monday through Friday, 8:30 to 5 pm and Monday through Friday, 8:00 to 4:30 pm.

Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadows Drive, Iowa City, IA 52242.

Parking: On-site employee parking, UI Parking permit required.

Pay Grade: 8

UI Health Care Core Values (WECARE)

Welcoming: We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence: We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration: We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork- guided by compassion- is the best way to work.

Accountability: We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

Respect: We create an inclusive environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

Empowerment: We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Benefits Highlights:

Regular position located in Iowa City, Iowa. Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Minimum Eligibility Requirements:

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications:

Excellent verbal and written communication skills; Excellent customer service skills that include customer facing or patient facing experience; Experience working on computers and navigating multiple systems; Hospital and/or medical patient scheduling; Medical terminology; Experience working in a healthcare environment with patients and using medical records system.

Application Process: In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed.

Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Amanda Petersen at amanda-petersen@uiowa.edu.

Additional Information:

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Contact Information:

• Organization: Healthcare
• Contact Name: Amanda Petersen
• Contact Email: amanda-petersen@uiowa.edu