The University of Iowa is hiring: Clerk III- Orthopedics (UI Sports Medicine) in

Clerk III- Orthopedics (UI Sports Medicine)

The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Sports Medicine Clinic. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment. This position may need to cover at Medical Center North Liberty on rare occasion.

As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, scheduling clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.

The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere.

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
• Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.

Percent of Time: 100%

Work Schedule: 2 shifts available, Monday through Friday, 8:30 to 5 pm and Monday through Friday, 8:00 to 4:30 pm.

Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadows Drive, Iowa City, IA 52242.

Parking: On-site employee parking, UI Parking permit required.

Minimum Eligibility Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications

Excellent verbal and written communication skills, excellent customer service skills that include customer facing or patient facing experience, experience working on computers and navigating multiple systems, hospital and/or medical patient scheduling, medical terminology, experience working in a healthcare environment with patients and using medical records system.

Application Process: In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed.

Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Amanda Petersen at amanda-petersen@uiowa.edu.

Additional Information

• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.