CSM Corporation is hiring: Assistant Community Manager in Mequon

Mequon Trail Townhomes | CSM Corporation
Mequon, WI 53092, USA

• Pay or shift range: $22 USD to $24 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

• Assist in the management of the property in accordance with CSM policy and procedures as described in SOP manuals, which includes the administration of leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
• Prompt collection of rent and initiating Unlawful Detainer process when necessary.
• Ensure inspections of each unit during check-in and check-out, assuring that the owners’ assets are protected at all times and that appropriate deductions are taken from deposits.
• Support the Community Manager in implementing changes to operations based on property needs.
• In the absence of the Community Manager, ensure that a responsible person is available for building emergencies at all times.
• Participate in community activities and other projects as assigned.
• Responsible for assisting in the management of department expenses and deposits to maximize profitability.
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Provide support for administrative and accounting tasks as needed.
• Help manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Ensure that prospective residents are reached through advertising and further market the property by responding to phone inquiries and property tours.
• Responsible for accurate preparation and administration of all leasing activities (i.e., paperwork, applications, leases, etc.) and rental traffic reports.
• Assist resident management in the completion of market studies and online/local advertising.
• Ensure residents' needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• Assist the Community Manager in walking the property on a periodic basis.
• Work side by side with staff to train and model appropriate resident service standards.
• Assist in the training of employees as directed and ensure training records are maintained.
• Analyze quality issues, identify training needs and ensure implementation to improve results.
• Utilize available resources and adhere to CSM training policies.
• Ensure CSM training requirements are met.
• Conduct routine inspections of operations to maintain standards per CSM, local, state, and federal regulations including AWAIR program.
• Ensure a clean and safe work environment and follow all CSM procedures for resident/employee incidents.
• Need to be available to assist in any natural/catastrophic disaster.
• Assist in the interviewing, hiring, coaching, and development of assigned employees as directed by the Community Manager.
• Work with the Community Manager to motivate staff by setting goals, providing performance feedback as necessary and rewarding/recognizing employees.
• Keep the Community Manager informed of any performance or employee relations issues.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Adhere to CSM attendance policy and grooming/appearance/dress code standards.
• Attend all required meetings.
• Adhere to all CSM Standard Operating Procedures and Fair Housing laws.

Competencies/Skills Required

2+ years of relevant work experience required. Must be detail-oriented, have the ability to communicate well with all levels within and outside the organization, possess strong computer skills, and be able to problem-solve with employees and residents. Must be able to manage multiple priorities in a fast-paced environment. Current and valid driver’s license with safe driving record required.

Education

High school diploma or GED required. College degree or equivalent experience preferred.

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