Agent/ Lead Agent - Air Export Job at Expeditors International in Washington

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruitingAgent/ Lead Agent - Air Export as below:

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the customer Standard Operating Procedure (SOP).
• Meet KPI standards in accordance with the Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year per employee.
• Develop business relationship, maintain current business, and explore potential business opportunities.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Support the Supervisor/ Manager in the following areas:

• Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the company system
• Monitor invoicing and other company's report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Qualifications

• Fresh graduated student from University/ College or equivalent qualification.
• Experiences and understanding of Air documentation process is an advantage.
• Pro-active, strong organizational skills.
• Willing to put extra hours, as required.
• Well-organized, innovative, self-motivated.
• Able to work in the team, under high pressure and tight deadline.

Additional Information

• Full time job contract
• Competitive income
• Career development and promotion opportunity
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year

All your information will be kept confidential according toCompany guidelines.