Lockheed Martin is hiring: IT Help Desk Analyst ~ Onsite in Auguadilla, PR in Ag

Basic Qualifications

1. Strong English Language Skills Required (Verbal, Reading & Written)
2. Good communications skills
3. Excellent Customer Service Skills
4. Knowledge of Microsoft Operating Systems
5. Experience with Microsoft Outlook, Microsoft Office Suite
6. Basic Technical Troubleshooting skills (Microsoft Office Suite)
7. Ability to document incident information and follow technical/written processes

Job Code/Title

N5032: Technical Spt Hlp Dsk Sr

Job Description

This Lockheed Martin Enterprise Operations (EO) position is responsible for handling technical problems and answering queries by telephone and/or chat in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Responsibilities include but are not limited to the following:

1. Diagnoses, identification, and isolation of problems based upon customer interaction.
2. For chat support, handles multiple chat engagements simultaneously.
3. Researches and analyzes problems utilizing knowledge articles or own expertise.
4. May route calls to product line specialists.
5. Maintains and updates records and tracking databases.
6. Alerts management to recurring problems and patterns of problems.

Work Location

Lockheed Martin site in Aguadilla, Puerto Rico. US Citizenship is required at this facility.

Desired Skills

1. Demonstrated experience in a team environment and superior customer service skills with a focus on telephone and chat etiquette.
2. VPN/Remote access support experience.
3. iOS support experience.
4. PC/Technical Support service desk experience and documentation.
5. ITSM and/or support experience, HDI and ITIL familiarity.
6. Previous IT, Helpdesk experience.
7. Ability to multi-task and deliver excellent customer experience.
8. Knowledge of computer keyboard, Typing agility and accuracy.
9. Basic understanding of AI tools.

Other Important Information

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Work Schedule Information

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five-day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Security Clearance

None

LMCareers Business Unit

ENTERPRISE BUSINESS SERVICES

Department

59004: LMGI EBS Puerto Rico

Job Class

Information Technology

Job Category

Hourly/Non-Exempt

Location

Aguadilla-PR

Relocation/Housing Stipend Available

No

Req Type

Full-Time

Direct/Indirect

Indirect

EEO

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

National Pay Statement

Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $35,900 - $68,900. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

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