City of Beverly Hills
City of Beverly Hills is hiring: Library Clerk II in Beverly Hills
City of Beverly Hills, Beverly Hills, CA, United States, 90211
Salary : $59,712.48 - $73,973.52 Annually
Location : Beverly Hills Public Library, CA
Job Type: Full-time
Job Number: 25-4045-01
Department: Community Services
Opening Date: 02/18/2025
Closing Date: 3/4/2025 5:00 PM Pacific
Job Summary
Who We AreThe City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We DoThe provides exceptional cultural, educational, recreational, and social services to enhance and maintain a high quality of life and attractive physical environment in the Beverly Hills community. The Library's mission is to provide resources, services, and a place to read, connect, relax, and learn. The Library supports literacy, lifelong learning, civic engagement, and cultural awareness. To achieve these goals, the Library provides: access to library materials and guidance in finding quality, trusted information, events for all ages to support life-long learning and early literacy, and school year and summer programs to promote a lifetime love of reading. The Library helps adults and children by offering access to hundreds of thousands of books, audiobooks, e-books and other materials. Thousands of patrons are reached through outreach activities to schools, homebound patrons, Roxbury Book Nook, and community events.
What We're Looking For
The City of Beverly Hills is seeking a Library Clerk II to join the Community Services Department's Library Division. This role plays a key part in delivering exceptional customer service to library patrons by providing information on library programs and services in a professional, helpful manner. The Library Clerk II will be responsible for handling various tasks such as accepting returned materials, processing library card renewals both in-person and over the phone, and assisting patrons with updating their library records. This position also requires handling money, including collecting fees for overdue materials and managing cash reconciliation at the beginning and end of each shift. The ideal candidate will possess previous experience in a public library setting and demonstrate a strong ability to manage customer interactions, including resolving disputes related to library records or fees. Strong communication skills and the ability to remain composed in high-pressure situations are essential.
In addition to providing direct customer service, the Library Clerk II will assist in training and overseeing subordinate staff, ensuring the smooth operation of various library functions, such as checking in library materials, processing renewals, and overseeing fine collections. This role involves working closely with team members across multiple areas of responsibility, where versatility is key, as employees are cross-trained and expected to support one another as needed. A high level of customer interaction is required, which may include assisting with passport services, inventory management, and resolving patron concerns. Candidates should be comfortable with money-handling functions, including fee collection and balancing cash registers. The ideal candidate will also be expected to adhere to and understand the Library Standards of Behavior Policy. If you are passionate about public libraries, enjoy providing excellent customer service, and thrive in a collaborative and dynamic environment, we encourage you to apply.
All applications will be screened for the training and/or experience requirements as listed under the minimum qualifications section of the job description. In addition to the minimum qualifications, the department seeks candidates with the following desirable qualifications:
Detailed Job DescriptionFor major duties and requirements including knowledge, skills, & abilities, please click here.
Selection ProcessAll applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of any of the following components:
Conviction HistoryAs a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.
Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service WorkersAll City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Major Duties
REFERENCE SERVICES:
•Fills patron's requests for periodical materials.
•Assists patrons in using equipment.
•Assists patrons in using on-line subscription databases.
•Processes ephemeral materials.
•Prepares monthly statistics.
•Performs related duties as assigned.
FINE ARTS/AUDIOVISUAL SERVICES:
•Processes, inspects and repairs audiovisual materials and auction catalogs.
•Assists patrons and answers routine questions.
•Inputs and processes photographic slides.
•Assists patrons in using on-line subscription databases.
•Inspects and repairs audiovisual materials.
•Updates contents and links for the library website.
•Creates computer graphic materials for audiovisual items.
•Performs related duties as assigned.
CHILDREN'S SERVICES:
•Assists in enforcing library rules to maintain a safe and orderly environment.
•Assists patrons and answers routine questions.
•Supervises teenage volunteers.
•Participates in planning and presenting programs.
•Prepares monthly statistics.
•Updates contents and links for the library website.
•Performs related duties as assigned.
CIRCULATION SERVICES:
•Assists with training and overseeing the functions of subordinate staff in checking library materials; preparing materials for return; renewing materials; registering and updating membership; collecting fines and fees; accepting protests of fines; reporting of lost items and shelving library materials.
•Assists with training, directing and assisting subordinate staff in answering routine questions and directing patron complaints; inventorying the collection; searching for items; phoning patrons regarding fines and missing items; assisting patrons in requesting reserves and interlibrary loans.
•Independently carries out a specific function such as reserves, registration, overdue notices, inventory, debt collection or supply ordering.
•Reconciles and balances cash in the cash registers.
•Compiles lists of patrons.
•Assists in preparing monthly statistics.
•Processes renewals of library cards.
•Performs related duties as assigned.
SUPPORT SERVICES:
•Processes and repairs materials; prepares and processes bindery shipments; maintains equipment.
•Checks in periodicals and standing orders in various formats; claims missed issues.
•Performs simple maintenance of the library database; updates OCLC records; maintains repair
records.
•Inputs orders, invoices and cancellations receives and processes orders and gifts.
•Requests materials through interlibrary loan; performs on-line searches for materials; maintains loan records; collects fines and fees; processes requests for loans to other libraries.
•Updates contents and links for the library website.
•Performs related duties as assigned.
ADMINISTRATIVE SERVICES:
•Assists in enforcing library rules to maintain a safe and orderly environment.
•Monitors the building; secures the building at closing; assists at meetings and programs.
•Trains, directs and assists subordinate staff in answering and directing routine questions.
•Performs related duties as assigned.
LITERACY SERVICES:
•Greets literacy visitors and answers routine questions by phone and in-person.
•Contacts tutors and students by phone and/or email.
•Assists with computer reading lab.
•Assists with student testing.
•Copies and collates class materials.
•Maintains lists of tutors and students.
•Creates and maintains literacy computer files.
•Creates and compiles statistical reports.
•Compiles mailing lists for literacy programs.
•Conducts inventory control/orders books and supplies.
•Assists with preparation, refreshments, and set-up of workshops and other events.
•Performs related duties as assigned.
Minimum Qualifications
High school diploma and one year of experience as a , or equivalent combination of education and experience.
Knowledge, Skills & Abilities
KNOWLEDGE OF:
•Current library policies, practices and procedures
•Basic arithmetic and English usage
•Standard materials and procedures for the repair of print material (Support)
•Web design and HTML (Fine Arts, Children's and Support)
•Microsoft Outlook, Word and Excel (Literacy).
SKILL IN:
•Simple computer operation
•Performing a variety of work with speed and accuracy
•Working independently and within a team
•Public relations
The City offers a generous benefits package including CalPERS retirement benefits, medical, dental, vision and more.
To see detailed information about our Muncipal Employees Association benefits, please review the
01
The following Supplemental Questionnaire is part of the examination for this position and will be used in determining your qualifications. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application may result in your application not being considered. The hiring department may review each answer to evaluate your qualifications. Responses such as "See Resume" or "See Application" will result in your application not being considered.
By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. If you are selected to continue in the recruitment process, your qualifications may be evaluated through employment verification, reference checks, and written, skill assessment, and oral examinations.
Select "Yes" to reflect that you have read and understand this statement.
02
What is your current level of education completed?
03
Do you have previous experience working in a public library? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
04
Do you have experience working with integrated library systems or library management systems? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
05
Do you have working knowledge of the Dewey Decimal System? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
Required Question
Location : Beverly Hills Public Library, CA
Job Type: Full-time
Job Number: 25-4045-01
Department: Community Services
Opening Date: 02/18/2025
Closing Date: 3/4/2025 5:00 PM Pacific
Job Summary
Who We AreThe City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We DoThe provides exceptional cultural, educational, recreational, and social services to enhance and maintain a high quality of life and attractive physical environment in the Beverly Hills community. The Library's mission is to provide resources, services, and a place to read, connect, relax, and learn. The Library supports literacy, lifelong learning, civic engagement, and cultural awareness. To achieve these goals, the Library provides: access to library materials and guidance in finding quality, trusted information, events for all ages to support life-long learning and early literacy, and school year and summer programs to promote a lifetime love of reading. The Library helps adults and children by offering access to hundreds of thousands of books, audiobooks, e-books and other materials. Thousands of patrons are reached through outreach activities to schools, homebound patrons, Roxbury Book Nook, and community events.
What We're Looking For
The City of Beverly Hills is seeking a Library Clerk II to join the Community Services Department's Library Division. This role plays a key part in delivering exceptional customer service to library patrons by providing information on library programs and services in a professional, helpful manner. The Library Clerk II will be responsible for handling various tasks such as accepting returned materials, processing library card renewals both in-person and over the phone, and assisting patrons with updating their library records. This position also requires handling money, including collecting fees for overdue materials and managing cash reconciliation at the beginning and end of each shift. The ideal candidate will possess previous experience in a public library setting and demonstrate a strong ability to manage customer interactions, including resolving disputes related to library records or fees. Strong communication skills and the ability to remain composed in high-pressure situations are essential.
In addition to providing direct customer service, the Library Clerk II will assist in training and overseeing subordinate staff, ensuring the smooth operation of various library functions, such as checking in library materials, processing renewals, and overseeing fine collections. This role involves working closely with team members across multiple areas of responsibility, where versatility is key, as employees are cross-trained and expected to support one another as needed. A high level of customer interaction is required, which may include assisting with passport services, inventory management, and resolving patron concerns. Candidates should be comfortable with money-handling functions, including fee collection and balancing cash registers. The ideal candidate will also be expected to adhere to and understand the Library Standards of Behavior Policy. If you are passionate about public libraries, enjoy providing excellent customer service, and thrive in a collaborative and dynamic environment, we encourage you to apply.
All applications will be screened for the training and/or experience requirements as listed under the minimum qualifications section of the job description. In addition to the minimum qualifications, the department seeks candidates with the following desirable qualifications:
- Knowledge of, or the ability to learn, the passport acceptance process, including State Department guidelines and requirements.
- Knowledge of the Dewey Decimal System.
- Previous experience working at a public library.
- Experience working with integrated library systems.
Detailed Job DescriptionFor major duties and requirements including knowledge, skills, & abilities, please click here.
Selection ProcessAll applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of any of the following components:
- Supplemental Questionnaire
- Multiple-choice Exam
- Oral Interview (tentative scheduled for the week of March 24 , 2025 - may be subject to change)
Conviction HistoryAs a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.
Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service WorkersAll City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Major Duties
REFERENCE SERVICES:
•Fills patron's requests for periodical materials.
•Assists patrons in using equipment.
•Assists patrons in using on-line subscription databases.
•Processes ephemeral materials.
•Prepares monthly statistics.
•Performs related duties as assigned.
FINE ARTS/AUDIOVISUAL SERVICES:
•Processes, inspects and repairs audiovisual materials and auction catalogs.
•Assists patrons and answers routine questions.
•Inputs and processes photographic slides.
•Assists patrons in using on-line subscription databases.
•Inspects and repairs audiovisual materials.
•Updates contents and links for the library website.
•Creates computer graphic materials for audiovisual items.
•Performs related duties as assigned.
CHILDREN'S SERVICES:
•Assists in enforcing library rules to maintain a safe and orderly environment.
•Assists patrons and answers routine questions.
•Supervises teenage volunteers.
•Participates in planning and presenting programs.
•Prepares monthly statistics.
•Updates contents and links for the library website.
•Performs related duties as assigned.
CIRCULATION SERVICES:
•Assists with training and overseeing the functions of subordinate staff in checking library materials; preparing materials for return; renewing materials; registering and updating membership; collecting fines and fees; accepting protests of fines; reporting of lost items and shelving library materials.
•Assists with training, directing and assisting subordinate staff in answering routine questions and directing patron complaints; inventorying the collection; searching for items; phoning patrons regarding fines and missing items; assisting patrons in requesting reserves and interlibrary loans.
•Independently carries out a specific function such as reserves, registration, overdue notices, inventory, debt collection or supply ordering.
•Reconciles and balances cash in the cash registers.
•Compiles lists of patrons.
•Assists in preparing monthly statistics.
•Processes renewals of library cards.
•Performs related duties as assigned.
SUPPORT SERVICES:
•Processes and repairs materials; prepares and processes bindery shipments; maintains equipment.
•Checks in periodicals and standing orders in various formats; claims missed issues.
•Performs simple maintenance of the library database; updates OCLC records; maintains repair
records.
•Inputs orders, invoices and cancellations receives and processes orders and gifts.
•Requests materials through interlibrary loan; performs on-line searches for materials; maintains loan records; collects fines and fees; processes requests for loans to other libraries.
•Updates contents and links for the library website.
•Performs related duties as assigned.
ADMINISTRATIVE SERVICES:
•Assists in enforcing library rules to maintain a safe and orderly environment.
•Monitors the building; secures the building at closing; assists at meetings and programs.
•Trains, directs and assists subordinate staff in answering and directing routine questions.
•Performs related duties as assigned.
LITERACY SERVICES:
•Greets literacy visitors and answers routine questions by phone and in-person.
•Contacts tutors and students by phone and/or email.
•Assists with computer reading lab.
•Assists with student testing.
•Copies and collates class materials.
•Maintains lists of tutors and students.
•Creates and maintains literacy computer files.
•Creates and compiles statistical reports.
•Compiles mailing lists for literacy programs.
•Conducts inventory control/orders books and supplies.
•Assists with preparation, refreshments, and set-up of workshops and other events.
•Performs related duties as assigned.
Minimum Qualifications
High school diploma and one year of experience as a , or equivalent combination of education and experience.
Knowledge, Skills & Abilities
KNOWLEDGE OF:
•Current library policies, practices and procedures
•Basic arithmetic and English usage
•Standard materials and procedures for the repair of print material (Support)
•Web design and HTML (Fine Arts, Children's and Support)
•Microsoft Outlook, Word and Excel (Literacy).
SKILL IN:
•Simple computer operation
•Performing a variety of work with speed and accuracy
•Working independently and within a team
•Public relations
The City offers a generous benefits package including CalPERS retirement benefits, medical, dental, vision and more.
To see detailed information about our Muncipal Employees Association benefits, please review the
01
The following Supplemental Questionnaire is part of the examination for this position and will be used in determining your qualifications. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application may result in your application not being considered. The hiring department may review each answer to evaluate your qualifications. Responses such as "See Resume" or "See Application" will result in your application not being considered.
By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. If you are selected to continue in the recruitment process, your qualifications may be evaluated through employment verification, reference checks, and written, skill assessment, and oral examinations.
Select "Yes" to reflect that you have read and understand this statement.
- Yes
- No
02
What is your current level of education completed?
- Currently enrolled as a sophomore or higher in high school.
- High School Diploma or equivalent
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
03
Do you have previous experience working in a public library? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
04
Do you have experience working with integrated library systems or library management systems? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
05
Do you have working knowledge of the Dewey Decimal System? If yes, describe your relevant experience and duties performed. If no, please type "N/A."
Required Question