CityofBeverlyHills is hiring: Library Clerk II in Glendale

Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

What We Do
The Community Services Department provides exceptional cultural, educational, recreational, and social services to enhance and maintain a high quality of life and attractive physical environment in the Beverly Hills community. The Library's mission is to provide resources, services, and a place to read, connect, relax, and learn. The Library supports literacy, lifelong learning, civic engagement, and cultural awareness. To achieve these goals, the Library provides: access to library materials and guidance in finding quality, trusted information, events for all ages to support life-long learning and early literacy, and school year and summer programs to promote a lifetime love of reading. The Library helps adults and children by offering access to hundreds of thousands of books, audiobooks, e-books and other materials. Thousands of patrons are reached through outreach activities to schools, homebound patrons, Roxbury Book Nook, and community events.

What We're Looking For
The City of Beverly Hills is seeking a Library Clerk II to join the Community Services Department’s Library Division. This role plays a key part in delivering exceptional customer service to library patrons by providing information on library programs and services in a professional, helpful manner. The Library Clerk II will be responsible for handling various tasks such as accepting returned materials, processing library card renewals both in-person and over the phone, and assisting patrons with updating their library records. This position also requires handling money, including collecting fees for overdue materials and managing cash reconciliation at the beginning and end of each shift. The ideal candidate will possess previous experience in a public library setting and demonstrate a strong ability to manage customer interactions, including resolving disputes related to library records or fees. Strong communication skills and the ability to remain composed in high-pressure situations are essential.

In addition to providing direct customer service, the Library Clerk II will assist in training and overseeing subordinate staff, ensuring the smooth operation of various library functions, such as checking in library materials, processing renewals, and overseeing fine collections. This role involves working closely with team members across multiple areas of responsibility, where versatility is key, as employees are cross-trained and expected to support one another as needed. A high level of customer interaction is required, which may include assisting with passport services, inventory management, and resolving patron concerns. Candidates should be comfortable with money-handling functions, including fee collection and balancing cash registers. The ideal candidate will also be expected to adhere to and understand the Library Standards of Behavior Policy. If you are passionate about public libraries, enjoy providing excellent customer service, and thrive in a collaborative and dynamic environment, we encourage you to apply.

Minimum Qualifications:
High school diploma and one year of experience as a Library Clerk I, or equivalent combination of education and experience.

Desirable Qualifications:

• Knowledge of, or the ability to learn, the passport acceptance process, including State Department guidelines and requirements.
• Knowledge of the Dewey Decimal System.
• Previous experience working at a public library.
• Experience working with integrated library systems.

Work Schedule: This position will be assigned to work on-site and schedule may include daytime, evening and weekend work. Incumbent may be assigned to work one day a week at the Roxbury Community Center's Book Nook.

Selection Process:
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials. The selection process may consist of any of the following components:

• Supplemental Questionnaire
• Multiple-choice Exam
• Oral Interview (tentative scheduled for the week of March 24, 2025 - may be subject to change)

Conviction History:
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.

Conclusion:
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.

Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.