Lead UX Designer Job at athenahealth, Inc. in Boston

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. About Us: At athenahealth we are committed to transforming the healthcare ecosystem through innovative technology. We are seeking a Lead UX Designer with a focus on enhancing user experiences specifically related to Artificial Intelligence (AI) applications within our award-winning electronic health record and physician practice management product. Job Summary: In this role, you will lead the UX design efforts for our product development process, collaborating with multi-disciplinary agile R&D teams, including product managers, developers, data analytics specialists, and service operations agents. Your primary goal will be to define, design, and test workflows that leverage AI to empower medical practice staff to provide optimal patient care while getting paid for their work. You will focus on rethinking and redesigning workflows throughout the medical revenue cycle to help healthcare providers utilize AI for faster and more accurate reimbursement from medical insurance, allowing them to concentrate more on patient care and less on administrative tasks. Key Responsibilities: Conduct primary and secondary research to understand user needs and how AI can enhance their experience. Design scalable, web-based product experiences that effectively integrate AI functionalities. Map out processes and identify how AI can streamline and improve efficiency. Produce detailed designs and specifications for team projects. Identify opportunities for improvement in existing products through AI enhancements. Make informed tradeoffs and decisions regarding project scope, design strategy, and implementation. Seek out and incorporate feedback from users and cross-functional teams. Foster relationships across scrum teams to ensure cohesion and consistency in the user experience. Establish best practices and documentation to foster the growth of AI across the organization. Qualifications: 5+ years of professional design experience, preferably in enterprise, financial, or healthcare systems. Proven experience in solving complex user problems, ideally through the application of AI. Self-directed and comfortable making decisions with incomplete information. Strong interest in developing a deep understanding of the US healthcare space. Experience working with agile/scrum teams is a plus. Ability to articulate your rationale for design decisions. A portfolio demonstrating a solid understanding of problem framing, design communication, interaction design skills, and attention to detail.

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