TradeFirst.com is hiring: E Mail , Social , Print , Marketing , video content ma

Marketing/Customer Service Job Description

We are looking for a versatile and dynamic individual to join our team as  Content  Marketing , thru all mediums including video, email  and traditional . This role will involve both marketing and customer service responsibilities, requiring a keen understanding of both areas to provide exceptional service to our customers.

Responsibilities:
- Develop and implement marketing strategies to increase brand awareness and attract new customers
- Create engaging content both graphics , video, digital and written , for various marketing channels, including social media, email campaigns, and website updates
- Assist with the organization and execution of marketing events and promotions
- Respond to customer inquiries and provide timely and professional customer service via phone, email, and social media
- Resolve customer complaints and issues in a timely and effective manner
- Coordinate with other departments to ensure seamless customer service experiences
- Analyze customer feedback and data to identify trends and recommend improvements to products or services

Qualifications:
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 2+ years of experience in marketing and/or customer service roles
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and marketing tools such as Adobe Creative Suite , light HTML
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and a customer-focused mindset
- Experience with CRM software a plus

Video and digital content and production competencies are mandatory as well as excellent writing skills

If you are a proactive and customer-oriented individual with a passion for marketing, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you would be a good fit for this role.