Emergency Communications Ctr Specialist- Communications Ctr

Overview:FTE=0.5. 4p-12:30a. 5 evening shifts every 2 weeks. Every other weekend and holiday rotation requirement. Job Description Summary:Effectively communicates emergency information to appropriate stakeholders.Job Description:Essential Functions:Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.Facilitates effective and accurate communication between internal and external departments and staff.Provides security dispatching services, monitoring cameras and alarms and reporting activity.Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed. Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.Education Requirement:High School Diploma, or equivalent, required.Licensure Requirement:(not specified)Certifications:Paramedic Certification, preferred.Skills:Familiarity with mainframe systems.Database and spreadsheet software skills.Effective analytical and organizational skills.Excellent verbal and written communication, interpersonal, and problem-solving skillsAbility to multi-task effectively.Ability to function calmly and respond quickly in a stressful or emergency situations.Knowledge of medical terminology, disease processes, andpre-hospital procedures.Experience:Experience in an Emergency Department or other clinical setting, preferred.Emergency dispatch or EMS experience, preferred.Physical Requirements:OCCASIONALLY: Color vision, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, WalkingFREQUENTLY: Interpreting Data, Problem solvingCONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Repetitive hand/arm use, Seeing - Far/near, SittingAdditional Physical Requirements performed but not listed above:(not specified)Call Center Management - Basic Understanding (Meets Expectations), Customer Support Function - Basic Understanding (Meets Expectations), Decision Making and Critical Thinking - Working Knowledge (Meets Expectations), High School/GED, NCH Core Values - Basic Understanding (Meets Expectations), Oral Communications - Working Knowledge (Meets Expectations), Telephone-Based Customer Servicing - Basic Understanding (Meets Expectations)"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"