Mai Placement is hiring: Customer Experience Director Interior Design AD in Irvi

Customer Service Department Manager

Irvington, New Jersey (In-Person)

$125,000 - $175,000

Company Overview:

Join our leading team as we commit to delivering exceptional customer service. We're looking for a dynamic leader ready to own and elevate our thriving customer service department.

Job Description:

As the Customer Service Department Manager, you'll lead a team of 40+ dedicated customer service representatives, both on-site and remote. Your primary focus will be to ensure high-quality service and satisfaction for our online sales customers through phone, live chat, and email support.

Key Responsibilities:

• Lead the customer service department, using previous leadership experience to drive results.
• Inspire and energize the team to boost performance and morale.
• Strategically prioritize and manage tasks for optimal efficiency.
• Enhance service quality and exceed Key Performance Indicators (KPIs).
• Empower team members with decision-making responsibilities.
• Manage employee schedules for chat and phone support, ensuring effective coverage.
• Implement a ticketing project management system to improve workflow and track progress.
• Foster a supportive and familial team environment through strong relationships.
• Analyze data to inform strategic decisions and drive improvements.
• Resolve customer issues promptly, ensuring exceptional satisfaction.
• Streamline service processes and operations for increased efficiency.
• Gain insights into customer behavior and identify opportunities for improvement through data analysis.
• Create and implement training programs to develop team skills and performance.
• Utilize Excel for data analysis and report generation.

Qualifications:

• Proven leadership experience, especially in customer service or related fields.
• Strong leadership and communication skills to inspire a diverse team.
• Proficiency in customer service software for managing multi-channel support is preferred.
• Adaptability in a fast-paced environment with a focus on continuous improvement.
• Experience in data analysis and reporting to enhance departmental performance.

If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.

Email Resume: Joel@maiplacement.com

Click here to Apply Online

Compensation:
$125,000-$175,000 per year