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LVI Associates

Audio Visual Servie Manager Job at LVI Associates in North Chicago

LVI Associates, North Chicago, IL, US

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Job Title: Audio Visual Service Manager
Location: Illinois, North Eastern Chicago, USA
Employment Type: Full-time, Permanent
Industry: Audio Visual / Technology Services

About the Role

An industry-leading organisation (client confidential) is seeking an experienced and driven Audio Visual (AV) Service Manager to oversee and enhance their AV service operations. This is a fantastic opportunity for a talented professional to join a forward-thinking company with a reputation for excellence in delivering AV solutions.

As the AV Service Manager, you will be responsible for managing service delivery teams, ensuring optimal performance, and providing exceptional support to a diverse portfolio of clients. You will drive operational efficiency, maintain high customer satisfaction, and contribute to the company's growth in the AV sector.

Key Responsibilities

  • Lead and manage the AV service team, ensuring top-tier customer service and technical support.

  • Oversee service operations, including scheduling, reporting, and performance monitoring.

  • Maintain and improve service level agreements (SLAs) with clients, ensuring standards are consistently met or exceeded.

  • Coordinate with internal departments, such as sales, engineering, and project management, to ensure seamless service delivery.

  • Implement service improvements to enhance operational performance and customer satisfaction.

  • Provide technical expertise and guidance for AV systems maintenance and troubleshooting.

  • Manage vendor relationships and ensure adherence to contractual obligations.

  • Develop and maintain service documentation, including procedures and best practices.

Key Requirements

  • Proven experience in managing AV service operations within a commercial environment.

  • Strong leadership skills with experience in managing technical teams.

  • In-depth understanding of AV systems, technologies, and industry standards.

  • Excellent communication and interpersonal skills, with a client-focused approach.

  • Ability to manage budgets, resources, and schedules effectively.

  • Relevant certifications (e.g., CTS, CTS-I, CTS-D) are highly desirable.

  • Strong problem-solving skills and the ability to work under pressure.

Why Join Us?

  • Work with an innovative and reputable organisation in the AV industry.

  • Competitive salary and comprehensive benefits package.

  • 100% medical coverage for employees.

  • Opportunities for professional development and certification.

  • Collaborative work environment with cutting-edge technology.