City of Boise, ID
Library Assistant II Job at City of Boise, ID in Boise
City of Boise, ID, Boise, ID, United States, 83702
Salary: $16.44 - $17.24 Hourly
Location : Boise, ID
Job Type: Part Time - Regular
Job Number: 23 -07051
Department: Library
Division: Library Information Services
Opening Date: 02/21/2025
Closing Date: 3/5/2025 12:00 PM Mountain
Summary Statement
Library Assistants use their stellar customer service skills and inquiry to connect with patrons so they can discover the resources they need. If you share these values and are passionate about partnering with our community, we invite you to apply for our Part-time Library Assistant-Information Services position today!
Provides reader's advisory, circulation services, reference services, and technology support to library users while delivering highly effective customer service. Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy. May be required to work at various locations in the library system. This position works under immediate/direct supervision.
Flexible hours are a must, including evenings and weekends, to provide the stellar customer service our library system offers.
Essential Functions
Assists library users with circulation, reference, reader's advisory, and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an intermediate knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Refers more complex issues to higher-level staff.
Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials. Orders supplies for the office and programs, as needed.
Provides leadership, coaching, and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services, and materials, as needed.
Assists in planning and delivering in-house and outreach programs for users of all ages, as needed.
Represents the library, participates in library-wide teams and city-wide system projects, and collaborates with other branch staff to maintain and improve branch operations, as needed. Performs all duties of lower-level related positions and handles moderately complex issues and problems.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requirements
Required Knowledge, Experience, And Training
Applicants must be able to pass:
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds, and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb, and balance. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases, or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: Some weekends and evenings and schedules vary.
Top talent deserves top notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Healthcare- Flexible options premium medical coverage for you and your family:
01
Please select which answer best describes your highest level of education.
02
Are you available to work varied hours including evenings and weekends?
Required Question
Location : Boise, ID
Job Type: Part Time - Regular
Job Number: 23 -07051
Department: Library
Division: Library Information Services
Opening Date: 02/21/2025
Closing Date: 3/5/2025 12:00 PM Mountain
Summary Statement
Library Assistants use their stellar customer service skills and inquiry to connect with patrons so they can discover the resources they need. If you share these values and are passionate about partnering with our community, we invite you to apply for our Part-time Library Assistant-Information Services position today!
Provides reader's advisory, circulation services, reference services, and technology support to library users while delivering highly effective customer service. Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy. May be required to work at various locations in the library system. This position works under immediate/direct supervision.
Flexible hours are a must, including evenings and weekends, to provide the stellar customer service our library system offers.
Essential Functions
Assists library users with circulation, reference, reader's advisory, and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an intermediate knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Refers more complex issues to higher-level staff.
Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials. Orders supplies for the office and programs, as needed.
Provides leadership, coaching, and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services, and materials, as needed.
Assists in planning and delivering in-house and outreach programs for users of all ages, as needed.
Represents the library, participates in library-wide teams and city-wide system projects, and collaborates with other branch staff to maintain and improve branch operations, as needed. Performs all duties of lower-level related positions and handles moderately complex issues and problems.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requirements
Required Knowledge, Experience, And Training
- High school diploma or equivalent and
- 2 years of experience providing customer service or working with diverse populations,
- or an equivalent combination of education and experience.
- public library operations, policies, and services;
- customer service techniques; and
- intermediate computer skills.
- use library systems;
- work independently and use initiative;
- prioritize a broad range of administrative tasks;
- exercise tact, patience, diplomacy, cultural sensitivity, and courtesy when dealing with users;
- multitask and complete tasks within deadlines;
- communicate effectively in the English language at a level necessary for efficient job performance; and
- perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.
- 3 years of experience in a public library or similar environment providing customer service to diverse populations.
- Some specialized training or coursework and experience working in a library setting.
Applicants must be able to pass:
- City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds, and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb, and balance. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases, or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: Some weekends and evenings and schedules vary.
Top talent deserves top notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Healthcare- Flexible options premium medical coverage for you and your family:
- Low cost dental and vision options.
- Post-employment health savings account.
- PERSI retirement benefits
- 401(k) or 457b pre-tax investment options with employer match
- 457b Roth after-tax investment options with no match
- Up to $500 cash per year for participants
- Alternative transportation incentives
- Vacation leave distributed each pay period, and this increases the longer you stay with the City
- 12 paid holidays every year
- Sick leave distributed each pay period
- 10 weeks Parental Leave
- Basic Life insurance at no cost to you
- Long Term Disability insurance at no cost to you
- Pre-tax Flexible Spending Accounts
- Supplemental Life Insurance
- Supplemental Disability Insurance
- Tuition reimbursement
- Free local bus pass
- Corporate discount programs
- AFLAC
- Employee Assistance Program for short-term counseling on work, family, finances, and personal issues
01
Please select which answer best describes your highest level of education.
- N/A
- High School Diploma or GED
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
02
Are you available to work varied hours including evenings and weekends?
- Yes
- No
Required Question