Logo
American Express

Senior Manager, Servicing and Marketing

American Express, New York, New York, us, 10261

Save Job

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role is part of the Activation Marketing and Servicing Team within US Merchant Marketing. Our team focus is to engage our Merchants with innovative strategies and ensure they are made aware of any direct impacts with a humanized approach. This role will be responsible for leading all Merchant servicing communications as well as servicing and drive to digital strategies. This person will own all Merchant servicing communications, build strategies within white space and challenge the status quo of existing processes. They will build direct mail, email and Online Merchant Account campaigns that will deliver a seamless Merchant experience.

They will be required to lead complex projects with multiple partners across the enterprise and foster strong relationships to drive initiatives forward.

Key Responsibilities

Act as Project Management Officer and drive flawless execution of multiple complex servicing communications that are on an annual cadence as well as ad-hoc

Strong communication with multiple stakeholders throughout the business at multiple levels to drive awareness of impacts to Merchant

Identify and execute optimizations in servicing communication processes

Develop strategies to drive digital engagement with the Merchant website

Provide thought leadership to develop and execute on a servicing value generation strategy

Evaluate existing Merchant servicing experience delivering clear and digestible communications

Manage a top performing Analyst and support career development

Key Qualifications

4+ years relevant work experience required

Prior people leadership experience preferred

Strong project management/executional skills to implement initiatives by leading cross-functional teams

Proven track record managing integrated, cross-channel marketing campaigns and external agencies

Strong strategic and thought-leadership skills with an eye towards innovation within white space

Impeccable organization and project management skills; ability to proactively move complex, multi-faceted projects forward in an efficient manner

Excellent relationship management skills with ability to build and strengthen relationships, both internally and externally

Proficient written and verbal communicator with an ability to influence at various management levels

Passionate team player and driver of team culture