Technical/Content Writer Job at Nationwide Auto Services in Fountain Valley

As one of the largest OEM services in the country, Nationwide Auto Services, Inc. provides a varied mix of services. Performed by the extensively trained members or the NAS team, we can customize our systems to assist you most effectively.
NAS is committed to providing the highest level of CUSTOMER SATISFACTION by supporting an array of SERVICES to the automotive industry. Our Team Members are highly skilled and receive continuous training to ensure all areas of SAFETY, QUALITY, and PRODUCTIVITY meet/exceed company and customer expectations. NAS is a dynamic, adaptable, flexible, and diverse service provider that takes great PRIDE in placing our customer needs first and ensuring environmental initiatives are complied with wherever our EXPERTISE is required.

Join the Nationwide Auto Services team!

Job Summary: The Technical Writer plays a crucial role in supporting all activities related to campaigns like creating Owner Manual, Quick Setup Guide, Operational Guides, Troubleshooting Guides, Reporting, Inventory management and Vendor management. This position requires a strategic and detail-oriented professional who can effectively coordinate with various stakeholders to ensure the smooth delivery of printed materials. The Technical Writer will collaborate to gain a comprehensive understanding of issues and concerns and will be responsible for creating detailed inventory reports. Fluency with industry standard technical summary and reporting techniques employing Agile methodology will be key to succeed.

Essential Duties and Responsibilities

• The primary responsibility for the Technical Writer is to create and revise Product and Marketing Guides for publishing content on digital platforms and print.
• Duties include performing research and benchmark verifying the user use cases across different product portfolios and preparing written step-by-step instructions using images and logical sequence.
• Collaborate with cross-functional teams to gather information, understand product functionality, and translate technical information into concise documentation, using Agile methodology.
• Qualified candidates should be familiar with product knowledge specifically in automotive space and will work with marketing and technical departments.
• Qualified candidates should be familiar with photo editing techniques and software to manipulate and enhance digital images and familiar with creation and editing of line art.
• Ability to attend to details adhering to deadlines.
• Anticipate potential downstream issues missed during previous review steps.

Qualifications

• Experience in Technical Writing, developing Automotive Manuals, or related fields.
• Excellent writing and editing skills with a keen attention to detail.
• Ability to translate complex technical concepts into user-friendly language for diverse audiences.
• Proficiency in Microsoft Visio to draw swim lane process flow charts to document policies and procedures.
• Proficiency with editing software such as Adobe Photoshop, clip studio, core painter or similar software.
• Collect and analyze data to find trends, anomalies, and patterns, and then provide insightful Business Intelligence reports.
• High degree of cross-functional cooperation and coordination.
• Excellent oral and written communication skills.

Education and Experience:

• High School Diploma/GED or an equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Completion of mandatory training required.
• Minimum of two years in technical writing in the automotive industry or related fields.