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ServiceNow - Solution Architect for ITSM/HRSD/CSM/Creator
ZipRecruiter, Glen Allen, Virginia, United States, 23060
Job DescriptionJob Description
Solution Architect – ITSM/HRSD/CSM/Creator
Location:
Richmond, VA; Atlanta, GA; Remote
Veracity by RGP™
is a next- consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate, and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
We are seeking an experienced ServiceNow Solution Architect to join our fast-growing Elite
Global ServiceNow Practice.
The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment. The Solution Architect is responsible for advising clients, prospective clients, technical leads, and technical consultants on the capabilities of the products and platform features and how they interoperate to provide business value.
What you get to do in this role:
The
Solution Architect
will be responsible for overseeing project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows. Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:
Architect Solution Design for
ITSM/HRSD/CSM/Creator
Product Suites
Directing workshops to review and size business/technical user stories
Directing customers' best practices across products and platform
Interface with ServiceNow technical product teams as needed
Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
Prepare all client-facing and internal deliverables that are technology-related
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Subject Matter Expert on the delivery of ServiceNow solutions
Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
Achieve ServiceNow Practice and Individual KPIs and Metrics as defined
To be successful in this role, we need someone who has:
Technical Skills:
4+ years of ServiceNow implementation experience in a client consulting environment
8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
(Various technical stack experiences , Java, .net, C++)
Demonstrated experience in end-to-end development, traditional software engineering principles and practices.
Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
Proficiency with web service standards such as SOAP, REST, XML, etc.
Proficiency with web API’s, Data integrations/ETL, Relational Databases
Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
Proficiency with modern HTML5/CSS/LESS
Proficiency with Agile project management and delivery methodologies
Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
Demonstrated experience in technical consulting roles, client-facing required
Certified ServiceNow Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist ITSM (CIS-ITSM)
Certified Implementation Specialist HRSD (CIS-HR)
Certified Implementation Specialist CSM (CIS-CSM)
Maintain certifications and continual progression in technical learning plans
Consulting Skills
Ability to convey the architectural runway of the ServiceNow platform for the project team
Ability to tie feature capabilities to business value in specific products and use cases
Proven leader, team player, and team builder
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural
Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
Strong attention to detail and creative problem-solving skills are essential
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
Life at Veracity:
https://meetveracity.com/servicenow/
Our Culture
Flexible work environment (remote or onsite)
Family first
Agile and collaborative
Fun and energetic
Group of like-minded folks and creative problem solvers
Fast-paced
Inclusive and Passionate
Supportive, approachable, and encouraging leadership and team members
All roles are client-facing
Summary of Benefits*
Competitive compensation
Comprehensive medical plans
401k Savings Plan
Employee Stock Purchase Plan
*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $95-$110/hour
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate based on , , , , , , , , , physical or mental , genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!
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Solution Architect – ITSM/HRSD/CSM/Creator
Location:
Richmond, VA; Atlanta, GA; Remote
Veracity by RGP™
is a next- consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate, and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
We are seeking an experienced ServiceNow Solution Architect to join our fast-growing Elite
Global ServiceNow Practice.
The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment. The Solution Architect is responsible for advising clients, prospective clients, technical leads, and technical consultants on the capabilities of the products and platform features and how they interoperate to provide business value.
What you get to do in this role:
The
Solution Architect
will be responsible for overseeing project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows. Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:
Architect Solution Design for
ITSM/HRSD/CSM/Creator
Product Suites
Directing workshops to review and size business/technical user stories
Directing customers' best practices across products and platform
Interface with ServiceNow technical product teams as needed
Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
Prepare all client-facing and internal deliverables that are technology-related
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Subject Matter Expert on the delivery of ServiceNow solutions
Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
Achieve ServiceNow Practice and Individual KPIs and Metrics as defined
To be successful in this role, we need someone who has:
Technical Skills:
4+ years of ServiceNow implementation experience in a client consulting environment
8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
(Various technical stack experiences , Java, .net, C++)
Demonstrated experience in end-to-end development, traditional software engineering principles and practices.
Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
Proficiency with web service standards such as SOAP, REST, XML, etc.
Proficiency with web API’s, Data integrations/ETL, Relational Databases
Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
Proficiency with modern HTML5/CSS/LESS
Proficiency with Agile project management and delivery methodologies
Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
Demonstrated experience in technical consulting roles, client-facing required
Certified ServiceNow Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist ITSM (CIS-ITSM)
Certified Implementation Specialist HRSD (CIS-HR)
Certified Implementation Specialist CSM (CIS-CSM)
Maintain certifications and continual progression in technical learning plans
Consulting Skills
Ability to convey the architectural runway of the ServiceNow platform for the project team
Ability to tie feature capabilities to business value in specific products and use cases
Proven leader, team player, and team builder
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural
Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
Strong attention to detail and creative problem-solving skills are essential
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
Life at Veracity:
https://meetveracity.com/servicenow/
Our Culture
Flexible work environment (remote or onsite)
Family first
Agile and collaborative
Fun and energetic
Group of like-minded folks and creative problem solvers
Fast-paced
Inclusive and Passionate
Supportive, approachable, and encouraging leadership and team members
All roles are client-facing
Summary of Benefits*
Competitive compensation
Comprehensive medical plans
401k Savings Plan
Employee Stock Purchase Plan
*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $95-$110/hour
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate based on , , , , , , , , , physical or mental , genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!
Powered by JazzHR
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