eTeam, Inc.
Job Title: UX Designer
Location: Miami, FL or New York, NY (Hybrid: TUE, WED, THU from office and MON, FRI Remote)
Duration: 3 Months' (Might be extneded)
Job Description:
Targeted Years of Experience: 7-10 years
Location: Miami, FL or New York, NY (Hybrid: TUE, WED, THU from office and MON, FRI Remote)
Duration: 3 Months' (Might be extneded)
Job Description:
Targeted Years of Experience: 7-10 years
- We are seeking a UX Designer IV to join our Conversational team where we are iteratively designing and developing best in class experiences for our customers.
- Responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces.
- Will leverage expertise in user-centered design principles, natural language processing (NLP), and conversational design methodologies to simplify complex design programs and products, converting the experiences into seamless and engaging.
- Generate multiple design solutions based on analysis.
- Conduct user research to understand user needs, preferences, and behaviors in conversational interactions.
- Stay up-to-date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing.
- Exhibit mastery of shared tools and software for design.
- Identify appropriate design problems and opportunities within a brief and recommend solutions.
- Participate in divergent and convergent group work.
- Work independently with some guidance to solve larger, more open-ended problems.
- Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback.
- Explore, refine, and document solutions thoroughly.
- Objectively evaluate and refine concepts based on learnings from prototypes.
- Update user personas for brands.
- Update and research UI elements available for the brand.
- Support testing related to design specifications.
- Review & provide feedback on basic designs, wireframes and prototypes.
- Create medium-complex flowcharts and logic flows.
- Support design team.
- Great experience for voice and conversational design but also know that it's not just about that.
- Your designs are grounded in what the user wants and needs. What you build is new but somehow reflects exactly how people prefer to navigate via voice or chatbot.
- You understand and balance both the user and the business perspective.
- Understanding and meeting the needs of partners is your greatest strength, while also maintaining your own vision and point of view.
- You believe that different perspectives create the best solutions and new groundbreaking designs.
- Bachelor's degree or equivalent work experience.
- 7 or more years of experience in experience design, with a focus on conversational interfaces and channels
- Experience designing conversational interfaces for chatbots, voice assistants, messaging apps, or other conversational channels.
- Experience with Figma, Lucidchart, Sketch and/or related tools.
- Knowledge of natural language processing (NLP) principles and techniques is a plus.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Experience working in an agile development environment is preferred.
- A degree in design or related field of study.
- Ability to digest and translate complex technical requirements into intuitive experiences.
- Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.
- Experience with JIRA.
- Experience with Smart Sheets and/or Google Suite.