Emergency Communications Command Operator Job at Virgin Hotels in Las Vegas

YOUR MISSION (The Job Description)

The Emergency Communication Command Operator must maintain a friendly and polite demeanor. Must possess effective listening skills and have a proven record of good judgment. The Emergency Communication Command Operators in this position are responsible for maintaining good public relations, assisting guests and employees as needed. Security Command Center will be staffed by two officers 24/7. Emergency Communication Command Operator one (1) is responsible for receiving and dispatching emergency and non-emergency calls. Emergency Communication Command Operator two (2) will monitor the surveillance system for exterior and log in any issues, a breach in restricted areas and log in observations. This position requires simultaneous use of a computer dispatch system, phone system, radio system, camera system, emergency life system (fire control), and housekeeping alert system. People occupying this position are responsible for monitoring multiple radio channels and answering telephone calls for service simultaneously. Emergency Communication Command Operators will work in a fast pace, highly sensitive security environment. The requirements listed are representative of the knowledge, skills, and/or ability required. Individuals must possess basic mathematical skills, sufficient vision to read the computer screen, as well as the fine print on documents, ability to observe and remember details and follow directions effectively.

YOUR MISSION (The Job Description)

The Emergency Communication Command Operator must maintain a friendly and polite demeanor. Must possess effective listening skills and have a proven record of good judgment. The Emergency Communication Command Operators in this position are responsible for maintaining good public relations, assisting guests and employees as needed. Security Command Center will be staffed by two officers 24/7. Emergency Communication Command Operator one (1) is responsible for receiving and dispatching emergency and non-emergency calls. Emergency Communication Command Operator two (2) will monitor the surveillance system for exterior and log in any issues, a breach in restricted areas and log in observations. This position requires simultaneous use of a computer dispatch system, phone system, radio system, camera system, emergency life system (fire control), and housekeeping alert system. People occupying this position are responsible for monitoring multiple radio channels and answering telephone calls for service simultaneously. Emergency Communication Command Operators will work in a fast pace, highly sensitive security environment. The requirements listed are representative of the knowledge, skills, and/or ability required. Individuals must possess basic mathematical skills, sufficient vision to read the computer screen, as well as the fine print on documents, ability to observe and remember details and follow directions effectively.

THE NITTY-GRITTY (The Essential Job Duties)

• Maintains familiarity with all the areas of Virgin Hotel Las Vegas & Casino both exterior and interior
• Make an initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs
• Dispatch appropriate personnel and equipment to appropriate vicinity as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available officers to site locations
• Serve as liaison to receive and relay radio transmission from field personnel to appropriate staff or other agencies
• At all times Monitor and record the locations of officers
• Aid as requested to outside agencies such as law enforcement and fire agencies
• Operate computer dispatch system, computerized electronics, communication equipment, and surveillance equipment
• Perform routine clerical functions and answering non-emergency business lines in support of the dispatch function
• Attend all required Virgin Hotel Las Vegas, Security department, and Beatbox training as required
• Reports on problems and /or difficult situations to the security supervision
• Conducts himself/herself in a professional, courteous manner, which reflects positively of Virgin Hotels Las Vegas
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. A collaborative approach with all departments
• Ability to listen and simultaneously electronically document verbal information.
• Must have the ability to remain calm and professional while questioning callers who are verbally abusive, emotionally upset, uncooperative, or frightened
• Maintain physical stamina and a proper attitude to work under pressure and deal effectively with guests, management, and employees
• Communicate effectively with guests and employees
• Dexterity and mobility are sufficient to repetitively use a computer keyboard, mouse and phone as well as assigned equipment
• Identify potential problems and conflicts and notify security personnel in a timely manner
• Endurance to sit for an extended period
• Take direction and work independently as or as part of a group. Accept constructive criticism
• Make quick decisions using good judgment
• Ability to work scheduled shifts, holidays, and high-volume blackout dates
• Ability to lift and carry office equipment and printed materials weighing up to 15lbs
• Ability to maintain the upkeep of all equipment to ensure they are in good working condition
• Ability to maintain and inventory the emergency AED pack
• Operate handheld radios, computer and monitor, scanner and printer, fire extinguisher, surveillance cameras, and monitor, emergency responder equipment
• Behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• A high school diploma or GED required
• Must be twenty-one (21) years of age
• Must have effective communication skills. Previous customer service experience preferred
• Fluent in English, reading, and writing
• Be able to multitask, including talking and typing simultaneously. 30 words per minute
• One year of computer experience or data entry
• Previous work experience as a dispatcher
• One-year multi-line telephone experience
• CPR/AED certification and blood-borne pathogen training required. (Completed within the first year of employment)
• Gaming and TAM card required

THE WORKING CONDITIONS

• Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
• Move and lift 50 pounds to be able to perform inspector and utility duties
• Must be able to withstand prolonged sitting, standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*