911 Emergency Communication Call Taker Job at CALEA in Vancouver

We are hiring 911 Emergency Communications Call Takers! If you have a passion to serve your community and save lives, join our team. No experience necessary since we provide paid training. Deadline to apply is April 30, 2025!

We anticipate filling 2-4 positions in 2025. The selection process takes approximately 4 months, so apply now to start the process.

Call Takers answer 311 non-emergency and 911 emergency phone calls. They intake information and provide necessary medical instructions.

CRESA provides training to become a 911 Call Taker. After a 911 Trainee successfully completes Call Taking, they will be placed in a call taker position. If and when a dispatcher position becomes available, they will have an opportunity to apply for a promotion to train and become Police and Fire Dispatcher.

911 Communication Call Takers' main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs.

Schedule is a set 40-hour work week. Schedules may be 4 days and 10 hours or 5 days 8 hours or any combination for 2080 hours annually. Overtime is assigned in 2-hour blocks. During training, the schedule is subject to frequent changes and will follow the assigned trainer schedule, which could be a call taker schedule or a dispatcher rotation schedule of 4 days on/4 days off. This position is on-site.

After training, schedule selection is based on seniority; therefore, new people usually receive a swing or graveyard shift.

Please read the full job description for details on essential job responsibilities and review the selection process for details on next steps.

Requirements

CALL TAKER ESSENTIAL JOB FUNCTIONS:
• Answer and process 911 calls for police, fire, and medical.
• Answer 311 calls for service of routine and non-emergent requests from citizens and user agencies.
• Pay strict attention to detail and respond correctly in life-threatening and safety situations.
• Develop and keep positive working relationships.
• Learn and use geography knowledge correctly.
• Hear and understand information spoken by phone, two-way radio, or in person.
• Speak clearly and concisely by phone, two-way radio, or in person.
• Speak and understand English fluently.
• Read and understand information in any format: electronic, printed, or handwritten.
• Stretch, reach, and lift objects up to 5 pounds.
• Work regular work shifts of 10.25 hours.
• Work any assigned shift: days, swing, graveyards.
• Work holidays and weekends, as assigned.
• Work overtime as required even on short notice.
• Report to work on time even during inclement weather or other adverse circumstances.
• Memorize codes, procedures, and other data.
• Perform work quickly and accurately.
• Problem-solve, think critically, and make good decisions quickly and independently.
• Accept frequent constructive criticism and correction without becoming defensive.
• Be resilient in difficult situations.
• Recover from mistakes quickly and keep working.
• Have reliable and predictable work attendance.
• Operate two-way radios and any other communications equipment.
• Perform extensive computer data entry.
• Follow complex and detailed instructions.
• Prioritize and multi-task in a busy, loud, stressful open work setting.
• Operate computers and computer programs.
• Handle and process incoming and outgoing emergency and non-emergency phone calls.
• Communicate professionally and effectively regardless of the situation.

Qualifications

MINIMUM JOB QUALIFICATIONS:
Must be at least 18 years or older.
Must be able to legally work in the United States.
High school diploma or equivalent.
One or more years of work experience involving customer service preferred.
Excellent communication skills.
Excellent computer skills, knowledge, and experience. Ability to monitor 4+ computer screens. Accurate and rapid data entry.
Proven critical thinking skills.
Ability to memorize and recall details, codes, and procedures. Attention to detail is essential.
Ability to work all days and hours, including but not limited to swing, graveyard, weekends, holidays, and overtime.

Location

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