Library Assistant II (Full-time and Part-time Positions) Job at City of Santa Cr

The current vacancies are for Library Assistant II for the Santa Cruz Public Libraries. The current vacancies are:

1. A full-time position with full benefits working 40 hours per week at the Downtown Branch.
2. A part-time position with pro-rated benefits working 20 hours per week at the Downtown Branch.
3. A part-time position with pro-rated benefits working 30 hours per week at the Downtown Branch.
4. A part-time position with pro-rated benefits working 20 hours per week at the Boulder Creek branch.

The eligibility list established from this recruitment will be used to fill other part-time and full-time Library Assistant II vacancies in any branch throughout the Library System during the life of the list. The eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

Under supervision, the Library Assistant II provides a wide variety of basic public, technical, and clerical services including circulation services, information and ready-reference service, reader’s advisory, presentation of programs, collection management services, and administrative support.

The Santa Cruz Public Libraries consist of 10 neighborhood library branches, a web-based digital library, a Bookmobile, and community-based programs.

Recruitment #25-059

APPLICATION AND SELECTION PROCESS:

The following process may be changed as deemed necessary by the Human Resources Director. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

• This recruitment will close upon receipt of 100 applications, or at 5:00 pm PST on Thursday 03/13/2025, whichever occurs first, and this recruitment may close without notice.
• To apply, submit:
• Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online application process.
• Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application.

(May include, but are not limited to, those duties listed below.)

• May be responsible for opening and closing the library facility and for securing the facility, its contents, and premises.

• Assists patrons with any routine activity associated with being in or using the library.

• Performs a broad range of tasks in assisting the branch manager in operating the branch such as training staff and handling basic patron, facility and equipment issues.

• May direct the work of Library Aides, Library Assistant I’s and volunteers.

• Provides constructive input and feedback within the library system concerning the needs of the public and the effectiveness of services and programs.

• Operates various office equipment, computers, printers, tablets, and audio-visual equipment as required.

• Assists the public with locating and using the virtual branch and its services.

• Performs and assists with customer account transactions including borrower registrations, orientation to library services, receiving fines and fees, and the resolution of account disputes.

• Monitors and troubleshoots automated check-out, check-in systems; assist patrons with automated check-out systems; sort and transport library materials.

• Performs all circulation tasks such as checking-out and checking in materials, retrieving holds, shelving, filing, arranging items in order, processing requests and interlibrary loans.

• Assists with development and maintenance of the collection including acquisitions, serials control, interlibrary loan, receiving, copy cataloging, processing and mending.

• Assists in the creation and delivery of library programs; prepares marketing materials and branch displays; -may deliver programs designed by professional staff for the audience of the specialized service.

• Efficiently refers questions to librarians from the public according to guidelines.

• Performs other related duties as assigned.

• Provides basic assistance to patrons utilizing library resources, and related software, through either library owned or patron owned devices.

• Provides basic information to the public through print and electronic collections.

• Tracks payments and prepares invoices for payment, resolves issues with vendor orders, and monitors open orders, funds, and purchase orders.

• Responsible for enforcing the Library’s Code of Conduct.

• May be assigned as backup assistance for courier driver.

• Performs other related duties that may be reasonably expected as part of this classification.

WORKING CONDITIONS

Requires frequent sitting, walking, standing, reaching, stooping, repetitive use of hands, and pushing in the performance of daily activities. Crouching, grasping and twisting is required in the performance of weekly activities. Occasional climbing, kneeling, working overhead, pushing and pulling, and finger dexterity is required. The position requires near and far vision and normal hearing in the performance of daily activities. The need to lift up to 25 pounds on a daily basis and 35 pounds on an occasional basis is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Education and Experience

• High school graduation or tested equivalent; and

• Two (2) years of customer service experience.

Skills:

• Competent in computer, tablet, smartphone operations and programs.

• Strong communication and interpersonal skills with adults and children.

• Read and speak English fluently.

• Basic numeracy with addition, subtraction, multiplication, and division.

• Oral communication skills to convey information clearly, succinctly, and accurately.

• A reader and user of information technology and the Internet.

• Computers and standard computer software including Microsoft Office programs.

Abilities:

• Work independently and take initiative.

• Interact with the public, coworkers, and supervisors with courtesy and respect.

• Represent the library in a positive and meaningful way.

• Work effectively in teams with coworkers, managers, and volunteers as assigned.

• Communicate a cordial and welcoming attitude and spirit of service.

• Maintain accurate filing and record systems.

• Process detailed paperwork in strict accordance with specific procedures and policies.

• Proofread for spelling and typographic errors.

• Make evaluative decisions when referrals are necessary and use appropriate referral procedures.

• Adapt to changes in technology.

• Use good judgment in handling difficult situations.

• Transport oneself throughout the county-wide library system.

• Willingness and flexibility to work the library system’s schedule of days and hours.

Licenses and Certificates

• N/A

DESIRABLE QUALIFICATIONS

• Fluency in Spanish, an Asian language or sign language.

• Library work experience.