First Technology Federal Credit Union
Description
The Associate II, Remarketing supports the resale of repossessed collateral property to maximize returns and mitigate losses while in compliance with internal policies and procedures and legal requirements for repossessed property. Primary Responsibilities:- Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
- Draft, distribute and monitor letters, notices, and forms and ensure accuracy and completeness of all file documentation and member communication
- Participate in department projects and initiatives as required
- Assist with the maintenance of Remarketing procedures and processes in alignment with seasonal and/or market conditions or regulatory changes
- Obtain possession of assigned vehicles, boats, and RVs in collaboration with Collectors and vendors
- Facilitate reinstatements or redemptions when necessary
- Work assigned queues and make collection attempts when necessary
- Review titles and process for sale at auction
- Follow up on titles with state DMV
- Follow up on warranty cancellations, maintenance or service contract cancellations and insurance premium refunds to ensure maximum recovery
- Assist with maintaining strong vendor relationships, and monitoring and managing vendor service levels
- Minimum Education: High School Diploma or GED
- Minimum 2 years’ experience in vehicle financing and/or sales
- Basic knowledge of FDCPA is preferred
- Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Proven ability to professionally handle sensitive documents
- Good research, problem solving and decision making skills with an excellent attention to detail
- Basic knowledge of the financial industry operating areas including functions, products & services is preferred
- Working knowledge of Microsoft Office Suite
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)