Technical Writer
Industry: Fortune 500 Telecommunications company
Location: Philadelphia, PA ( hybrid; 4 days onsite, 1 day remote)
Duration: contract until 12/31/25
Pay rate: $40-$44/hr
We are currently looking for a contractor to help support us building out the official Partner Library of documentation that will be used by our partners.
Position Overview:
We are seeking a highly skilled and experienced Technical Writer with a strong engineering background to join our team. This role bridges the gap between complex technical architecture and technical requirements with clear, user-friendly documentation for both internal and external teams. The ideal candidate has hands-on engineering expertise and a passion for creating accurate, content tailored to technical and non-technical audiences alike.
Key Responsibilities:
Documentation Development:
- Author, review, and maintain technical documents, including technical high-level design for networking components, architecture documentation, API documentation, technical network specifications, and operational knowledge base documents.
- Understand and translate technical information into clear, concise, easy-to-understand documentation
- Generate, update and maintain technical documentation for internal and external use, ensuring accuracy and clarity of information
- Collaborate with key engineers and other stakeholders to gather requirements and technical information for key solutions.
- Create technical documents and manuals in formats suitable for publication, including but not limited to PDF, HTML, and online systems
- Implement a system for knowledge management for technical documentation (internal/external)
- Ensure that all documents are compliant with company policies and procedures, as well as applicable regulations and industry standards, and up to date
- Monitor and report on the effectiveness of technical documentation, making recommendations for improvements as needed
Collaboration:
- Work closely with key engineers, product managers, and external clients to understand technical details, requirements, and end to end architecture.
- Participate in engineering deep-dive discussions to gather insights for documentation.
Content Management:
- Manage and create document templates and standards to ensure consistency.
- Organize and update existing content to reflect changes or advancements.
- Manage documentation repositories and version control systems.
- Investigate areas for automation with content management.
Audience-Centric Communication:
- Adapt content for diverse audiences, from technical teams to end-users.
- Incorporate visual aids such as diagrams, flowcharts, and screenshots to enhance understanding.
Tools and Technologies:
- Use content management systems (CMS), publishing tools, and documentation frameworks like Markdown, DITA, or Confluence.
- Collaborate using tools such as Git, JIRA, or similar project management software.
- Automation tools if available.
- Implement documentation best practices
Qualifications:
Education:
- Bachelor’s degree in Engineering, Computer Science, Technical Writing, or related field (or equivalent experience).
Experience:
- 5+ years of experience in engineering or technical writing roles, with a focus on complex technical products or systems.
- Proven track record of creating comprehensive technical documentation for software, hardware, or related fields.
Skills:
- Strong writing, editing, and proofreading skills with an exceptional attention to detail.
- Proficiency in explaining technical concepts to non-technical audiences.
- Familiarity with programming languages, APIs, and software development processes, and networking technologies