Technical Support - Audio / Video - Job at Oracle in Valhalla

As a valued member of this dynamic and innovative company, collaborate with the team to provide exceptional real-time technical support to our internal and external end-users. This includes expertly maintaining AV equipment, Mac computers, and cutting-edge technologies. Install, configure, and maintain AV and technical equipment. Provide onsite support and troubleshoot AV systems. Assist with system upgrades, new AV installations, and MacOS updates to improve functionality or expand capabilities.

Career Level - IC2

Qualifications Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only:

US: Hiring Range in USD from $24.62 to $48.03 per hour; from $51,200 to $99,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

As a member of the Technical Support team, your key responsibilities will include installing, configuring, and maintaining AV and technical equipment. You will set up and configure AV hardware such as microphones, speakers, projectors, video conferencing systems, and display panels, as well as Mac computers, software, and peripherals. You must respond to and resolve technical issues in real time during live events, meetings, and conferences. Proficiency in supporting mixing boards, video conferencing tools, and multimedia systems is required. Strong troubleshooting skills, with the ability to diagnose and resolve issues quickly, are essential.

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