Heatseeker
Customer Success Manager - Marketing and Experimentation
Heatseeker, Sunnyvale, California, United States, 94087
Customer Success Manager: Marketing & Experimentation Focus
Are you a skilled growth marketer or market researcher passionate about data and building relationships? Do you want to transition into a
customer success role where your marketing expertise can help clients thrive ? Are you enthusiastic about the ways AI is reshaping marketing, research, and growth strategies? Heatseeker
is an AI-driven market experiments platform designed for large enterprises aiming to replace guesswork with effective testing methods, enabling them to validate messaging, value propositions, and go-to-market strategies in record time. Using quant-based voice of the buyer data, we allow teams to determine what resonates, converts, and matters most to customers prior to making significant investments. We are on the lookout for our inaugural
Customer Success Manager (CSM)
to help establish our customer success function. This dynamic role requires a balance of
strategic vision and hands-on execution —you should feel at ease discussing enterprise growth strategies while also analyzing campaign performance intricacies with clients.
As Heatseeker continues to expand, being adaptable to different time zones is essential. Your Mission
- Help our customers
maximize the value of Heatseeker
from the onboarding process through to scaling their experimentation efforts. You will be their
trusted advisor , guiding them in executing better experiments, making informed choices, and discovering innovative ways to enhance their businesses using Heatseeker. Your Key Responsibilities: Own the Customer Journey
- Lead customers from onboarding to maturity, ensuring they fully harness the power of Heatseeker. Be the Customer's Voice Internally
- Champion customer needs, provide product insights, and collaborate across our product and sales teams. Turn Insights into Action
- Monitor key customer metrics to bolster NPS, decrease churn, and enhance adoption rates. Shape Our Customer Success Strategy
- Contribute to defining and refining our playbook for delivering outstanding customer experiences. Drive Experimentation Success
- Educate customers on best practices for designing, launching, and analyzing growth and marketing experiments. Run Post-Experiment Reviews
- Review campaign data, extract valuable insights, and recommend the next steps. Identify New Opportunities
- Discover untapped possibilities where Heatseeker can add further value, promoting expanded partnerships and customer success. Be a Product Advocate
- Enable customers to understand and fully utilize Heatseeker's functionalities, keeping them updated on new features and product developments. Who We're Looking For: A collaborative
team player
with a background in
marketing, analytics, or growth
who can think both strategically and tactically. A
data-driven problem solver
with a passion for helping customers succeed. Experience working with various
marketing and analytics tools . Strong grasp of
CAC, LTV, retention, and cohort analysis —understanding how data fuels growth. Proficiency in
performance marketing, experimentation, and data-led decision-making . How to Apply: To apply, please submit your application and respond to the following questions: Share an example of how you utilized data and analytics to drive customer growth.
What tools did you employ, and what was the outcome? Describe a situation where you assisted a customer in scaling their marketing efforts.
How did you assess their needs and implement effective solutions? This is an exciting opportunity to
shape the customer success landscape at Heatseeker
from the ground up—if you find this challenge intriguing, we would love to hear from you!
customer success role where your marketing expertise can help clients thrive ? Are you enthusiastic about the ways AI is reshaping marketing, research, and growth strategies? Heatseeker
is an AI-driven market experiments platform designed for large enterprises aiming to replace guesswork with effective testing methods, enabling them to validate messaging, value propositions, and go-to-market strategies in record time. Using quant-based voice of the buyer data, we allow teams to determine what resonates, converts, and matters most to customers prior to making significant investments. We are on the lookout for our inaugural
Customer Success Manager (CSM)
to help establish our customer success function. This dynamic role requires a balance of
strategic vision and hands-on execution —you should feel at ease discussing enterprise growth strategies while also analyzing campaign performance intricacies with clients.
As Heatseeker continues to expand, being adaptable to different time zones is essential. Your Mission
- Help our customers
maximize the value of Heatseeker
from the onboarding process through to scaling their experimentation efforts. You will be their
trusted advisor , guiding them in executing better experiments, making informed choices, and discovering innovative ways to enhance their businesses using Heatseeker. Your Key Responsibilities: Own the Customer Journey
- Lead customers from onboarding to maturity, ensuring they fully harness the power of Heatseeker. Be the Customer's Voice Internally
- Champion customer needs, provide product insights, and collaborate across our product and sales teams. Turn Insights into Action
- Monitor key customer metrics to bolster NPS, decrease churn, and enhance adoption rates. Shape Our Customer Success Strategy
- Contribute to defining and refining our playbook for delivering outstanding customer experiences. Drive Experimentation Success
- Educate customers on best practices for designing, launching, and analyzing growth and marketing experiments. Run Post-Experiment Reviews
- Review campaign data, extract valuable insights, and recommend the next steps. Identify New Opportunities
- Discover untapped possibilities where Heatseeker can add further value, promoting expanded partnerships and customer success. Be a Product Advocate
- Enable customers to understand and fully utilize Heatseeker's functionalities, keeping them updated on new features and product developments. Who We're Looking For: A collaborative
team player
with a background in
marketing, analytics, or growth
who can think both strategically and tactically. A
data-driven problem solver
with a passion for helping customers succeed. Experience working with various
marketing and analytics tools . Strong grasp of
CAC, LTV, retention, and cohort analysis —understanding how data fuels growth. Proficiency in
performance marketing, experimentation, and data-led decision-making . How to Apply: To apply, please submit your application and respond to the following questions: Share an example of how you utilized data and analytics to drive customer growth.
What tools did you employ, and what was the outcome? Describe a situation where you assisted a customer in scaling their marketing efforts.
How did you assess their needs and implement effective solutions? This is an exciting opportunity to
shape the customer success landscape at Heatseeker
from the ground up—if you find this challenge intriguing, we would love to hear from you!