Technical Writer Job at Christian Care Ministry in Orlando

The range for this role is $57,000 to $77,000

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Interested candidates must be willing and able to work onsite minimum 4 times per week in either our Melbourne, FL or Orlando, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.

The Job

This role is focused on creating and maintaining comprehensive end-to-end documentation of organizational processes and authoring and editing work instruction materials for multiple departments in the company's knowledge base. The ideal candidate excels at learning new technologies and building inter-departmental relationships. The Technical Writer will produce accurate process documentation that shows organizational inter-dependencies and will write content that connects knowledge in logical, intuitive steps in a way that is easy for users to understand.

Essential Job Duties & Responsibilities

• Document end-to-end processes within the organization following industry best practices
• Author and revise up-to-date knowledge base instructions for a variety of audiences
• Build relationships with SMEs in assigned departments to gain a thorough understanding of that department's processes and procedures and partner to document workflows
• Analyze existing content for potential updates and opportunities for improvement in alignment with internal governance
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience by reviewing and editing prepared documents and manuscripts for clarity, grammatical accuracy, and proper formatting
• Attend meetings of assigned departments to stay up-to-date with potential changes or projects that would require additional documentation, including new materials or updates to existing material
• Collaborate with Training and Development team members to ensure all team efforts are supported with appropriate documentation and written to appropriate standards.
• Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Excellent writing and communication skills to produce content in a way that is concise and engaging
• Ability to interact well with employees of various levels
• Ability to produce high quality process documentation and written instructions according to industry best practices
• High attention to detail
• Ability to organize and prioritize work
• Strong computer system navigation skills
• Strong working knowledge of MS Office and process mapping software
• Strong relationship-building experience
• Fundamental understanding of adult learning principles

Core Competencies/Demonstrable Behaviors

• Tech savvy: Anticipating and adopting innovations in business-building digital and technology applications
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Manages complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

Education and/or Experience

• Required: Bachelor's degree in English, Journalism, Technical Communication, or similar field
  OR High School diploma with equivalent experience
• Required: 3-5 years of experience as a technical or knowledge base writer, preferably in the healthcare payer, financial services, or healthcare operations industry
• Required: Experience in Visio (process mapping) or equivalent system
• Preferred: Certified Professional Technical Communicator (CPTC) or similar credential
• Preferred: Livepro (knowledge base), SnagIt (screen capture) or equivalent systems
• Preferred: Experience contributing to project management or instructional curriculum design teams

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) - up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards