Navajo Tribal Utility Authority
MINIMUM QUALIFICATIONS REQUIRED:
- High School Diploma or GED certificate.
- 1 - 2 Years of experience in Clerical Work.
- 1 - 2 Years of experience in Communications Systems.
- 1 - 2 Years of experience in Customer Relations.
- Experience in operating Radio Console and Multi-line Telephone System.
- Proficient in Microsoft computer skills (Word, Excel, Power Point & Outlook).
- Navajo speaking is preferred.
- Valid Driver's License required (subject to motor vehicle record review).
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
- Monitors and communicates by voice transmission radio traffic on a system wide basis and maintains a radio log for all activities.
- Answers incoming telephone calls, determines purpose of calls, provides basic information and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette. Maintains log of telephone activities.
- Welcomes visitors, determines nature of business and announces visitors to appropriate personnel, maintaining professional and courteous demeanor; maintains records of arrival and departures of visitors.
- Records time of departure, destination, cargo and expected time of return.
- Assigns job orders on trouble calls to field personnel.
- Reviews and maintains telephone records and bills.
- Maintains log for all switching activities.
- Utilizes a variety of computer and communications equipment; coordinates and notifies through radios, computers and phones.
- Monitors systems and provides timely response to all requests for information from authorized personnel and other agencies.
- Maintains a current record of the location and availability of personnel, vehicles and equipment.
- Maintains accurate records and daily logs.
- Acts as a liaison between customers and the Authority.
- Must have excellent customer service, basic computer skills, positive communication skills, and be a self-motivated team player.
- Performs other related duties as assigned or requested.
Navajo Preference
Navajo Veteran Preference
This institution is an equal opportunity provider and employer.
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