Account Administrator - Benefit Communication... Job at Lockton Companies in Kan

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton’s Kansas City Benefit Agency is looking for a motivated Account Administrator to work in a fast-paced environment. The person in this position will be the primary service contact for an assigned book of business and develop a strong working relationship with both the clients and carriers.

DUTIES:

• Responsible for servicing assigned book of business, which includes the development and execution of service schedule, program reporting (if relevant), and coordinating initiatives with the client and business partners.
• Develops client stewardship/strategic planning reports.
• Assembles and analyzes monthly/quarterly client reporting. Looks for trends in the data and highlights problems, anomalies and solutions to the client and team members.
• Meets with clients (face-to-face) in conjunction with Account Manager or Account Executive according to standardized client meeting schedules.
• Participates in marketing efforts as assigned by team.
• Reviews agreements and/or documents such as employee communication materials (printed and/or digital), carrier contracts, etc.
• Creates employee communication pieces to facilitate a better understanding of benefits.
• Responsible for educating new benefit offerings and communication strategies to existing clients.
• Develops prospective client proposals.

Qualifications

• Minimum of a Bachelor's Degree in a business-related field or equivalent work experience.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Advanced working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access) or similar software applications.
• Demonstrated presentation skills including preparation and execution.
• Strong project management and organizational skills.
• Excellent customer service skills, with the ability to develop sound relationships with multiple clients.
• Ability to understand data integrity and correctness.
• Excellent written and oral communication skills to effectively present information to Associates at all levels of the Lockton organization.
• Strong proactive style.
• Proven ability to manage multiple projects simultaneously.
• Ability to interact with business partners effectively.
• Thrives in collaborative team environment while executing independently.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.