Full Time Library Assistant I Lensa Boise, ID Interested Not Interested Job at S

Full Time Library Assistant I

Salary: $16.15 Hourly

Location: Boise, ID

Job Type: Full Time Regular

Job Number: 23 -07054

Department: Library

Division: Hillcrest Library Services

Opening Date: 02/21/2025

Closing Date: 3/7/2025 12:00 PM Mountain

Summary Statement: Library Assistants use their stellar customer service skills and inquiry to connect with patrons so they can discover the resources they need. If you share these values and are passionate about partnering with our community, we invite you to apply for our Full-time Library Assistant located at Hillcrest position today!

Provides reader's advisory, circulation services, reference services, and technology support to library users while delivering highly effective customer service. Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy. May be required to work at various locations in the library system. This position works under immediate/direct supervision.

Essential Functions:

1. Assists library users with circulation, reference, reader's advisory, and other library services.
2. Maintains accurate user account information and resolves customer concerns tactfully, using discretion and initiative to meet user needs.
3. Maintains a basic knowledge of library resources and practices.
4. Assists the public with library computer use and related technology.
5. Handles basic issues and problems and refers more complex issues to higher-level staff.
6. Performs routine or repetitive tasks with specific instructions and set procedures.
7. Maintains library collections by accurately sorting and shelving materials.
8. Creates displays to promote programs, library services, and materials.
9. Assists with outreach programs for users of all ages, as needed.
10. Performs other duties as assigned.

Requirements:

Required Knowledge, Experience, And Training:

1. High school diploma or equivalent and some customer service experience, or an equivalent combination of education and/or experience.

Knowledge Of:

1. Customer service techniques.
2. Basic computer skills.

Ability To:

1. Learn and use library systems.
2. Work independently and use initiative while performing duties within established guidelines and procedures.
3. Multitask and perform a broad range of administrative tasks.
4. Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users.
5. Troubleshoot and problem-solve.
6. Communicate effectively in the English language at a level necessary for efficient job performance.
7. Perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training:

1. Experience in a library setting or working with diverse populations.

Special Requirements:

1. Applicants must be able to pass City of Boise background check processes, which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.

Working Conditions:

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts:

While performing the duties of this job, the employee is frequently lifting/carrying up to 10 pounds, occasionally lifting/carrying up to 35 pounds, and rarely lifting/carrying up to 50 pounds. The noise level is frequently moderate and occasionally loud.

Working Environment:

The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases, or other airborne matter. Work includes protected exposure to bodily fluids. This position works some weekends and evenings, and schedules vary.

Benefits:

1. ZERO premium medical coverage option for you and your family.
2. Low-cost dental and vision options.
3. Post-employment health savings account.
4. PERSI retirement benefits.
5. 401(k) or 457b pre-tax investment options with employer match.
6. 457b Roth after-tax investment options with no match.
7. WellBeing Program - Up to $500 cash per year for participants.
8. Paid Leave – 10 hours of vacation per month, 12 paid holidays, 8 hours of sick leave per month, and 10 weeks Parental Leave.
9. Basic Life insurance and Long Term Disability insurance at no cost to you.

For further details, please visit our website at mybenefits.cityofboise.org

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