LEAD MULTIMEDIA TECHNICIAN Job at Compass Group Poland Sp. z o.o. in Collegevill

Job Summary

Job Summary

• Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities:

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology.
• Maintains conference room integrity.
• Performs regular preventive maintenance checks.
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

Preferred Qualifications:

• High School diploma or equivalent a must
• Three to five years audiovisual technology management experience
• Three to five years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self-motivated independent thinker
• A CTS certification by InfoComm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction.