Tiffany & Co.
IT Technical Manager - Salesforce Marketing Cloud
Tiffany & Co., New York, New York, us, 10261
Job Posting:
IT Technical Manager – Salesforce Marketing Cloud
Position Overview:
The primary objective of this role is to deliver Information Technology solutions for evolving business processes and support the development and administration of best practices to meet organizational needs.
Key Responsibilities:
Solution Development:
Translate business requirements into efficient solutions utilizing the Salesforce Marketing Cloud platform and products
Analyze user needs, produce requirements documentation and system plans, and encode, test, debug, maintain, and document programs and applications
Participate in technical design sessions and develop technical solution documentation aligned with business objectives
Team Leadership:
Manage a team of developers and consultants
Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports
Provide technical leadership and guidance to a team of Salesforce Marketing Cloud developers
Lead agile development methodologies, participating in sprint planning, backlog grooming, and sprint reviews
Technical Responsibilities:
Design and develop software for custom business applications/capabilities
Partner with business analysts, partner resources, and product owners in creating technical documentation and developing highly configurable and sustainable technical solutions
Lead Marketing Cloud data modeling and architecture, including data extension modeling and cross-product data architecture and mapping
Oversee integration between Salesforce Marketing Cloud and other Salesforce platforms (Sales Cloud, Service Cloud, etc.) as well as third-party systems using APIs, middleware, and connectors
Stay updated with the latest Salesforce updates and features to provide guidance on best practices and new functionalities
Provide weekly updates to management, identify risks, and provide options
Project Management:
Lead conception conversations with architects and developers to leverage the full capabilities of the Salesforce Marketing Cloud platform, including declarative configuration, data extension, integrations, channels, and journeys
Lead multiple product lines focused on Marketing Automation at scale with Salesforce Marketing Cloud
Accountability for environment management
Architect, design, and develop advanced customizations utilizing Salesforce Marketing Cloud pages
Partner closely with the Product Managers to include continuous technical improvement in the Product Line roadmap
Lead discussions with stakeholders and cross-functional teams to gather requirements, define project scope, and architect solutions that meet business needs
Qualifications:
Bachelor’s degree in computer science, Software Engineering, Management Information Systems, or a related field
5+ years of experience with Salesforce Marketing Cloud in a development or configuration capacity
5+ years of project experience in a hands-on technical leadership position
Minimum 2 years of experience developing Salesforce Marketing Cloud customizations (Ampscript), integrations, and executing data migrations
Hands-on experience using Confluence and Jira
Enterprise consulting experience, including implementation experience with major technology programs
Experience defining and delivering enterprise applications on the Salesforce platform
Ability to work independently and as part of a distributed team with a willingness to take ownership of problems
Strong presentation and facilitation skills, with the ability to deliver workshops and strategize
Experience with Agile and Product/Scrum team methodologies
Experience managing developers
Preferred Qualifications:
Excellent communication and presentation skills
Well-rounded in both functional and technical aspects of Marketing Automation.
Global retail experience
Experience with Customer Data Platforms (CDP)
Location:
This position is in-person at our Corporate Office in New York City.
Salary:
The hiring range for this position is $148k-$209k. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
Inclusivity Statement:
All gender identities and orientations are encouraged to apply.
Accommodation:
Please let Tiffany know if you request any accommodations for the interview; we are happy to make any accommodation needed.
Job Identification
: 60749
Job Category:
: Tech
Assignment Category
: Regular Full-time
Remote Positions
: No
Professional Experience
: Minimum 5 Years
IT Technical Manager – Salesforce Marketing Cloud
Position Overview:
The primary objective of this role is to deliver Information Technology solutions for evolving business processes and support the development and administration of best practices to meet organizational needs.
Key Responsibilities:
Solution Development:
Translate business requirements into efficient solutions utilizing the Salesforce Marketing Cloud platform and products
Analyze user needs, produce requirements documentation and system plans, and encode, test, debug, maintain, and document programs and applications
Participate in technical design sessions and develop technical solution documentation aligned with business objectives
Team Leadership:
Manage a team of developers and consultants
Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports
Provide technical leadership and guidance to a team of Salesforce Marketing Cloud developers
Lead agile development methodologies, participating in sprint planning, backlog grooming, and sprint reviews
Technical Responsibilities:
Design and develop software for custom business applications/capabilities
Partner with business analysts, partner resources, and product owners in creating technical documentation and developing highly configurable and sustainable technical solutions
Lead Marketing Cloud data modeling and architecture, including data extension modeling and cross-product data architecture and mapping
Oversee integration between Salesforce Marketing Cloud and other Salesforce platforms (Sales Cloud, Service Cloud, etc.) as well as third-party systems using APIs, middleware, and connectors
Stay updated with the latest Salesforce updates and features to provide guidance on best practices and new functionalities
Provide weekly updates to management, identify risks, and provide options
Project Management:
Lead conception conversations with architects and developers to leverage the full capabilities of the Salesforce Marketing Cloud platform, including declarative configuration, data extension, integrations, channels, and journeys
Lead multiple product lines focused on Marketing Automation at scale with Salesforce Marketing Cloud
Accountability for environment management
Architect, design, and develop advanced customizations utilizing Salesforce Marketing Cloud pages
Partner closely with the Product Managers to include continuous technical improvement in the Product Line roadmap
Lead discussions with stakeholders and cross-functional teams to gather requirements, define project scope, and architect solutions that meet business needs
Qualifications:
Bachelor’s degree in computer science, Software Engineering, Management Information Systems, or a related field
5+ years of experience with Salesforce Marketing Cloud in a development or configuration capacity
5+ years of project experience in a hands-on technical leadership position
Minimum 2 years of experience developing Salesforce Marketing Cloud customizations (Ampscript), integrations, and executing data migrations
Hands-on experience using Confluence and Jira
Enterprise consulting experience, including implementation experience with major technology programs
Experience defining and delivering enterprise applications on the Salesforce platform
Ability to work independently and as part of a distributed team with a willingness to take ownership of problems
Strong presentation and facilitation skills, with the ability to deliver workshops and strategize
Experience with Agile and Product/Scrum team methodologies
Experience managing developers
Preferred Qualifications:
Excellent communication and presentation skills
Well-rounded in both functional and technical aspects of Marketing Automation.
Global retail experience
Experience with Customer Data Platforms (CDP)
Location:
This position is in-person at our Corporate Office in New York City.
Salary:
The hiring range for this position is $148k-$209k. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
Inclusivity Statement:
All gender identities and orientations are encouraged to apply.
Accommodation:
Please let Tiffany know if you request any accommodations for the interview; we are happy to make any accommodation needed.
Job Identification
: 60749
Job Category:
: Tech
Assignment Category
: Regular Full-time
Remote Positions
: No
Professional Experience
: Minimum 5 Years