Guest Services Specialist II-City Library $18.27 p/h Job at Idaho State Job Bank

Guest Services Specialist II-City Library $18.27 p/h at Personnel Plus, Inc. in Boise, Idaho, United States Job Description Full-time, 40 hours per week Afternoon/evenings & weekend hours required $18.27 p/h Temp-to-hire Great opportunity with a city library A Guest Services Specialist II creates positive and memorable guest experiences that reflect the library's mission (We provide lifelong education and build a stronger community) and vision (We provide a welcoming and forward-thinking place where all residents can have educational, enlightening, and enjoyable experiences). Under the direction of the Library's Guest Services Manager, a Guest Services Specialist II is responsible for specialized duties that support and further the library's mission and vision. Duties: May oversee a special collection or service. May be responsible for conducting outreach efforts. May develop, prepare, and present cohesive and sustainable classes and events (either in-person, virtual, or recorded) that reflect community interests to residents who attend events at the Library and through outreach opportunities community-wide. Assists in the training of new staff members. Performs weekly cash reconciliation and bank deposit. May oversee the library's homebound delivery service. Assumes additional department duties in the absence of the department supervisor, as assigned. Assists every guest willingly and respectfully in accordance with the Library's Guest Care Policy. Demonstrates an applied understanding of Public Library service competencies. Meets or exceeds Public Library Performance Standards. Assists library guests with all borrowing functions and account issues. Assists at all guest service stations, assists other staff with the development and execution of classes and events, and assists other departments when needed. Successfully completes the delivery of library materials to guests through what may be non-traditional methods such as Curbside Pickup and Doorstep Delivery. Assists guests with various library-related technologies, the use of library resources, and reader's advisory. Works with City departments and external agencies to provide enhanced services to library guests. Works with fellow staff to promote the Library through various methods, such as library newsletters, email campaigns, video, and social media. Utilizes existing, and incorporates emerging, technologies into library service. Maintains awareness of the buildings' condition and actively works to create a positive, clean, and welcoming atmosphere for guests. Provides thorough guest service by referring complex issues to supervisor to ensure positive and memorable guest experiences. Actively participates in training sessions that are beneficial to the performance of the job duties (though not specifically library-related). Performs all essential shelving functions, as needed. May assist other staff with the development and execution of classes and events. Recruits, trains, and supervises volunteers to enhance or promote library service to guests, as necessary. Acts as liaison to groups and committees as designated or directed. May prepare for production of, and execute printing of, guest 3D print requests, as necessary. Maintains the library's digital room booking calendar, as needed. Maintains the library's community art displays, as needed. Serves as the supply order clerk for the Library, as needed. Performs other duties as assigned. To view full details and how to apply, please login or create a Job Seeker account