Technical Writer Job at OLIVER Agency - North America in Grand Rapids

Role: Technical Writer

Location: Grand Rapids, MI – Hybrid/Onsite (2-3x/week)

About the role:

OLIVER is partnering with BISSELL to build a world-class in-house agency, redefining brand communications and product documentation. We are seeking a Technical Writer to develop clear, concise, and user-friendly documentation that enhances the customer experience and supports product adoption across multiple platforms, including manuals, FAQs, online help, training materials, and technical specifications. This role requires a detail-oriented and strategic communicator who can translate complex product information into easily understandable content. You will collaborate closely with product engineers, designers, marketing teams, and compliance teams to ensure accuracy and consistency across all technical documents. Additionally, you will explore GenAI tools to streamline content workflows, enhance documentation accessibility, and improve version control. If you are a strong communicator, problem-solver, and content strategist who thrives in a fast-paced environment, we'd love to hear from you!

What you will be doing:

• Develop and maintain product manuals, technical specifications, user guides, FAQs, and process documentation.
• Write clear and engaging online help content, ensuring users can easily find and understand information.
• Organize and structure content effectively, ensuring consistency, clarity, and accessibility.
• Ensure documentation aligns with brand standards, product positioning, and regulatory requirements.
• Regularly update existing documentation to reflect product changes, enhancements, and new features, ensuring all materials remain current and relevant
• Craft content that enhances the customer's interaction with products, anticipating user needs and addressing potential issues proactively.
• Work closely with product engineers, designers, and marketing teams to gather and validate technical information.
• Partner with compliance and legal teams to ensure all documentation meets regulatory standards.
• Conduct research and analyze customer feedback to continuously improve documentation usability.
• Collaborate with visual designers to integrate diagrams, illustrations, and infographics into technical content.
• Stay ahead of technical writing trends and AI-powered documentation tools, leveraging GenAI solutions for workflow optimization.
• Maintain an organized content repository, ensuring documentation is regularly updated and easy to access.
• Implement best practices in content version control, accessibility, and searchability.
• Develop and optimize document templates and style guides to ensure consistency across materials.

What you need to be great in this role:

• 3-5 years of experience in technical writing, product documentation, or instructional content creation.
• Strong writing, editing, and communication skills, with a keen eye for accuracy and clarity.
• Proficiency in technical authoring tools, such as Adobe FrameMaker, MadCap Flare, Microsoft Word, or similar platforms.
• Understanding of SEO principles and usability testing to improve documentation accessibility.
• Strong understanding of user-centric documentation, aiming to improve the user experience and resolve customer queries through informative content.
• Ability to simplify complex concepts and tailor content for varied audiences, from technical experts to general consumers.
• Analytical skills to identify and address potential documentation issues, ensuring clarity and usability.
• Strong interpersonal skills to collaborate effectively with diverse teams and articulate complex information clearly to various audiences
• A meticulous approach to ensure precision and accuracy in all documentation, with the ability to spot and correct errors or inconsistencies.
• Experience managing multiple projects simultaneously, working efficiently under tight deadlines.
• Interest in AI-driven content tools and how GenAI can enhance technical documentation.
• Familiarity with CMS platforms, HTML, CSS, and content structuring techniques is a plus.
• Proficiency in Microsoft 365 and Mac OS.
• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact.
• Understanding of usability testing principles to evaluate documentation from a user perspective.
• Basic knowledge of SEO principles to optimize online documentation for searchability and visibility.
• Familiarity with CMS platforms to facilitate the creation, management, and updating of digital content.
• Basic understanding of HTML and CSS can be useful for formatting and structuring online documents and integrating with web platforms.
• Familiarity with basic graphic design principles, which can aid in creating visually appealing documentation with well-integrated visual elements.
• Experience in writing scripts for instructional or explainer videos, extending documentation beyond text-based formats.
• Knowledge of relevant industry standards and regulatory requirements, ensuring that all documentation complies with necessary legal and technical guidelines.
• At the time of this posting, the base salary for this position may range from $76,500.00 to $85,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.

Why Join OLIVER?

This is an opportunity to be at the forefront of content innovation, helping shape brand storytelling for a global household name. You'll work alongside a best-in-class creative team, leveraging GenAI tools and strategic insights to drive engagement. If you're passionate about creating work that moves people and builds brands, let's create something extraordinary together!

Req ID: 12529#LI-midsenior #LI-FD1