S&H Farm Supply, Inc. is hiring: Service Writer in Joplin

S&H Farm Supply began in 1969, when Wayne Schnelle and brother-in-law Erwin Hedeman (both farmers themselves) began selling grain bins and buildings out of the Schnelle family home near Lockwood, Missouri. With the owner's names of Schnelle & Hedeman, they decided to capitalize on the "S&H Farm Supply Green Stamp" name and call the business S&H Farm Supply.

Benefits

• Life, Health (100% Employee Only Coverage!), Dental, Vision, & Short-Term Disability
• Company Sponsored 401K
• Weekly Accrued Paid Time Off
• Weekly Direct Deposit Pay
• Year End Bonus
• Paid Holidays

Current Job Openings

Position: Service Writer

Location: 4060 Coyote Drive, Joplin, MO

Job Id: 493

# of Openings: 1

Job Description: We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.

Responsibilities:

• Communicate with customers to understand their service needs
• Schedule service appointments and ensure timely completion of work
• Create work orders for technicians and ensure accuracy of information
• Communicate with technicians to ensure that they have all necessary information to complete the job
• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
• Provide estimates for service work and communicate with customers regarding pricing and timeframes
• Communicate with customers throughout the service process, keeping them informed of any changes or updates
• Provide exceptional customer service, ensuring that all customers are satisfied with their experience
• Handle customer complaints and issues in a professional and timely manner
• Follow up with customers to ensure that they are satisfied with the service they received
• Maintain accurate records of service work and customer interactions
• Collaborate with technicians and other team members to ensure efficient service operations
• Stay up-to-date on industry trends and new technologies

Qualifications:

• Prior experience in a service writer or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and other computer applications
• Valid driver's license

Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.