ibrain technologies, inc
Broadcast Engineer@NYC,NY 15+years exp Job at ibrain technologies, inc in New Yo
ibrain technologies, inc, New York, NY, US, 10008
Content Summary: Broadcast Engineer@NYC,NY 15+years exp at New York, for ibrain technologies, inc
Job Description
Job Description
Job Title: Broadcast Engineer
Location: NYC,NY
Project Tenure: 12 Month
Location: NYC,NY
Project Tenure: 12 Month
Minimum Qualifications:
Bachelor's degree in Electrical Engineering, Network/System Engineering, or a related field with a strong focus on Television Broadcast, Streaming, and OTT services, or equivalent hands-on experience.
At least 15 years of relevant experience in network or systems deployment supporting Television Broadcast, Streaming, and OTT services.
Prior experience working in a Television Operations Center, with 24/7 monitoring of live video and audio streams.
Bachelor's degree in Electrical Engineering, Network/System Engineering, or a related field with a strong focus on Television Broadcast, Streaming, and OTT services, or equivalent hands-on experience.
At least 15 years of relevant experience in network or systems deployment supporting Television Broadcast, Streaming, and OTT services.
Prior experience working in a Television Operations Center, with 24/7 monitoring of live video and audio streams.
Key Responsibilities:
Address and resolve incidents escalated from the Tier 2 Analyst team.
Perform advanced troubleshooting by following established Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
Triage and escalate incidents as needed while ensuring complete ownership of tickets until resolution.
Validate issue descriptions, conduct thorough diagnostics, and log incidents in the trouble ticketing system.
Manage backlog tickets from previous shifts, ensuring timely follow-ups.
Track external escalations, follow up on outstanding tickets, and conduct Root Cause Analysis(RCA).
Participate in, manage, and drive major incident resolution.
Develop post-mortem reports and lead problem management efforts.
Coordinate with customers and stakeholders on escalated incidents and send regular outage notifications.
Work on service requests and assist with new station turn-ups.
Address and resolve incidents escalated from the Tier 2 Analyst team.
Perform advanced troubleshooting by following established Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
Triage and escalate incidents as needed while ensuring complete ownership of tickets until resolution.
Validate issue descriptions, conduct thorough diagnostics, and log incidents in the trouble ticketing system.
Manage backlog tickets from previous shifts, ensuring timely follow-ups.
Track external escalations, follow up on outstanding tickets, and conduct Root Cause Analysis(RCA).
Participate in, manage, and drive major incident resolution.
Develop post-mortem reports and lead problem management efforts.
Coordinate with customers and stakeholders on escalated incidents and send regular outage notifications.
Work on service requests and assist with new station turn-ups.
Required Skills & Experience:
Experience as an L3 engineer or team lead in a Video NOC, technical support center, or network troubleshooting environment involving broadcast, streaming, OTT platforms, or MVPD operations.
Strong understanding of NOC monitoring tools and event-handling procedures.
Familiarity with ITIL processes.
Hands-on experience with incident management, ticketing systems, and maintenance request support.
In-depth knowledge of data networking, data communications, and video networking technologies.
Proficiency in switching and routing technologies, including CLI-based configurations for Cisco and Juniper devices.
Expertise in network monitoring tools such as LogicMonitor and SolarWinds NTA.
Experience with firewall configuration and deployment, including Fortinet FortiGate,Checkpoint, Cisco ASA, and Juniper SRX.
Hands-on experience with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
Proficiency in configuring and administering F5 Big-IP Load Balancers (GTM and LTM) and developing iRules for server load balancing.
Experience deploying and managing Splunk (SIEM) for log aggregation and security monitoring.
Experience as an L3 engineer or team lead in a Video NOC, technical support center, or network troubleshooting environment involving broadcast, streaming, OTT platforms, or MVPD operations.
Strong understanding of NOC monitoring tools and event-handling procedures.
Familiarity with ITIL processes.
Hands-on experience with incident management, ticketing systems, and maintenance request support.
In-depth knowledge of data networking, data communications, and video networking technologies.
Proficiency in switching and routing technologies, including CLI-based configurations for Cisco and Juniper devices.
Expertise in network monitoring tools such as LogicMonitor and SolarWinds NTA.
Experience with firewall configuration and deployment, including Fortinet FortiGate,Checkpoint, Cisco ASA, and Juniper SRX.
Hands-on experience with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
Proficiency in configuring and administering F5 Big-IP Load Balancers (GTM and LTM) and developing iRules for server load balancing.
Experience deploying and managing Splunk (SIEM) for log aggregation and security monitoring.
Regards,
Deva
iBrain Technologies, INC. | A Certified Minority Business Enterprise
Email:deva@ibrain-tech.com
Phone Direct: 636-489-0678
www.ibrain-tech.com