Location: Plano, TX onsite 3x per week
Job Type: W2 hourly contract through end of 2025
Compensation Range: $50-60/hr
Our financial services client is seeking a UX Research to support their Credit Risk team. This role is ideal for a highly organized, proactive researcher who is comfortable with both qualitative and quantitative research and has a keen interest in scaling research operations.
This contract position runs from April through December and requires a hybrid presence in Plano, TX. The selected researcher(s) will assist with customer satisfaction measurement, research operations, and usability testing while supporting a sole researcher managing a high volume of strategic work.
Responsibilities
Customer Satisfaction (CSAT) Score Management:
- Administer and deploy surveys across five product lines
- Analyze and report on survey response metrics
- Optimize and refine survey dissemination methods
UX Research & Operations Support:
- Assist with the research intake process
- Support participant recruitment
- Conduct 3-5 usability tests
- Contribute to research repository management
Ideal Candidate Profile:
- Highly organized & proactive, able to work autonomously
- Experience with both qualitative & quantitative research
- Some familiarity with data analysis is preferred
- Strong interest in credit risk and complex financial domains
- Comfortable in a supporting role, scaling research efforts
- Open to candidates from any industry background
Additional Details:
- Hybrid role in Plano, TX
- Contract through December (due to hiring constraints)
- Candidates with research strategy experience are strongly preferred
Requirements
5+ years of professional experience:
- UX Research: Strong background in both qualitative and quantitative research methods.
- Survey Administration & Analysis: Experience deploying, managing, and analyzing customer satisfaction (CSAT) surveys or similar research tools.
- Research Operations Support: Ability to assist with participant recruitment, research intake, and usability testing.
- Data Interpretation & Reporting: Ability to analyze research data and present insights effectively.
- Highly Organized & Proactive: Comfortable managing multiple research initiatives in a structured and detail-oriented manner.
- Collaboration & Communication: Strong interpersonal skills to support cross-functional teams and work effectively with senior stakeholders.
If you're a detail-oriented UX Researcher looking to support a high-impact team in the financial sector, we’d love to hear from you!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.