Program Manager (Content Governance) Job at Russell Tobin in Chicago

Russell Tobin and Associates is seeking a Program Manager (Content Governance) for our global search engine, tech, and cloud computing client working in the Chicago, IL area.

Job Title: Program Manager (Content Governance)

Pay: $55.00 - $70.00/hr Hourly rate (Based on experience)

Schedule: Monday-Friday, Days, 40 hours/week

Location: Hybrid – Chicago, IL (Flexible 3 days per week)

Contract Duration: 6 months

Our client is seeking a detail-oriented Program Manager with a strong background in content governance, project management, and website production processes. This role will be responsible for managing incoming content update requests across multiple e-commerce platforms, including physical products. The ideal candidate will be highly organized, skilled at tracking content updates and go-live timelines, and comfortable working cross-functionally with various stakeholders. This is a tactical, execution-focused role (80% program management) rather than a content strategy role. You will ensure that all incoming content requests are documented, processed efficiently, and aligned with existing governance frameworks.

Key Responsibilities:

Content Management & Updates (40%)

• Track and manage incoming content requests for various e-commerce product pages.
• Ensure updates are correctly placed within Google Sheets documentation and aligned with governance guidelines.
• Verify that requested updates fit within the content strategy and escalate grey areas for review.

Governance Documentation & Process Management (60%)

• Facilitate stakeholder meetings to refine and document long-term content governance processes.
• Maintain records of how content governance workflows and processes are structured.
• Manage feedback loops with stakeholders and ensure alignment on governance best practices.
• Own documentation related to cross-functional content management processes (who to contact for updates, workflow approvals, etc.).

Project & Program Management

• Track project timelines, ensuring that content updates go live on schedule.
• Coordinate with engineers, marketing, content strategy, and product teams to ensure smooth execution.
• Maintain a clear overview of content governance processes, proactively identifying areas for improvement.

Requirements:

• 5+ years of experience in program or project management
• 3+ years of stakeholder management experience
• 2+ years of experience working closely with website production (content, engineering, marketing, programming)
• Strong knowledge of website content management processes
• Familiarity with UX best practices and working with UX teams
• Experience in content governance process creation and content strategy
• Strong Google Sheets proficiency (comfortable handling large volumes of data and content updates)
• Experience in tech, e-commerce, or website production projects
• Excellent written and verbal communication skills

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.