Job Overview
We are seeking a visionary and highly strategic communications leader to serve as the Director of Internal Communications at Pega. This individual will play a critical role in translating company strategy into clear, compelling narratives that resonate with employees at every level. As a trusted advisor to senior executives and partner to cross-functional teams, this role requires exceptional executive presence, strong influencing skills, and a deep understanding of employee engagement, organizational transformation, and enterprise-wide communication systems.
You will lead complex communications efforts—from programmatic communications and organizational announcements to executive presentations and Board communications—with a consistent focus on storytelling, clarity, and impact. You’ll also be responsible for building scalable communication frameworks and systems that help leaders and managers communicate with clarity and confidence.
Meet Our Team
The Internal Communications team at Pega is a passionate group of storytellers, strategists, and innovators who use modern tools and insights to craft meaningful employee experiences. We partner across the People team, IT, Learning & Development, and executive leadership to drive alignment, engagement, and shared understanding of what matters most.
What You'll Do at Pega
- Develop and drive strategic internal communications plans that align with business priorities, enhance employee understanding, and reinforce our company culture.
- Serve as a trusted counselor and communications strategist to senior executives, helping them clarify, craft, and deliver compelling messages across a variety of internal platforms and settings.
- Build and lead scalable communications systems and frameworks—toolkits, templates, process maps—that make it easy for leaders and managers to communicate with clarity and consistency.
- Translate complex company strategies, business goals, and technical concepts into plainspoken, human-centered storytelling that connects with employees.
- Lead communications for major organizational moments: leadership changes, org design shifts, strategy rollouts, product milestones, and more.
- Collaborate closely with our People, IT and corporate communications teams to ensure integrated, aligned messaging across internal and external channels.
- Design and manage high-stakes communications including Company Meetings, enterprise-wide change initiatives, Board of Directors updates, and CEO communications.
- Elevate communication quality through coaching and enablement of leaders, managers, and communicators across the organization.
- Use data, feedback loops, and insights to continuously optimize content, tone, channel strategy, and timing.
- Supervise and mentor a high-performing Internal Communications Manager, providing guidance, development, and growth opportunities.
Who You Are
- A seasoned communications leader with deep experience in internal communications, executive communications, and employee engagement.
- A natural storyteller who can synthesize complexity, craft compelling narratives, and write with clarity, tone, and impact.
- A strong leader and influencer who is comfortable working with and advising VP- and C-level executives.
- An architect of communication systems—someone who creates structure, consistency, and scale in the way internal communication is delivered.
- An empathetic partner with a collaborative approach and ability to build trust and alignment across teams and functions.
- A strategic thinker who understands business priorities and aligns communications to drive action and clarity.
- A proactive, highly organized executor who thrives in fast-paced, evolving environments.
What You've Accomplished
- 10+ years of progressive experience in internal, organizational, and executive communications within fast-paced, matrixed environments.
- A proven track record of influencing senior leaders and successfully managing communications for complex organizational changes.
- Experience writing for and coaching C-suite executives; fluency in business strategy and leadership tone.
- A portfolio of creating repeatable systems and scalable processes for communication at the enterprise level.
- Deep fluency with internal communication channels and platforms—including intranet, video, mobile, town halls, and digital signage.
- Proficiency in AI and digital tools used to enhance personalization, content creation, and communication impact.
Required Qualifications
- Experience working in technology SaaS companies.
- Skills in PowerPoint, SharePoint, and AI-based content creation tools.
- Proven success in building communications functions, playbooks, and processes from the ground up.
- Strong data and measurement mindset—comfortable interpreting engagement metrics and turning insights into action.