Communications Supervisor
Redondo Beach, California - Redondo Beach, California, United States, 90278Work at Redondo Beach, California
Overview
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Overview
Ensure you read the information regarding this opportunity thoroughly before making an application.The position requires the ability to understand and use methods, procedures, techniques and equipment used in modern computer-aided public safety dispatching system and to supervise a group of Emergency Services Dispatchers in demanding, around-the-clock shift work. Also needed is the ability to exercise effective management, to create teamwork and develop mutual respect on the assigned shift, to instruct and supervise Emergency Services Dispatchers in a demanding multi-tasking environment. Other requirements include the maintenance of payroll records, personnel evaluations, reports and investigations of complaints. Candidates must be able to communicate effectively, both orally and in writing, establish and maintain effective working relationships with personnel in other departments and the public.Qualified Applicants Must:Be at least 18 years of age at the time of appointment.Possess a high school diploma or G.E.D. equivalent.
Additional college credits, bilingual skills and supervisory experience are highly desirable.
Possess a minimum of two (2) years as a public safety Emergency Services Dispatcher with computer-aided dispatching experience.
Applicants will be required to successfully test on CritiCall, a work sample test that simulates a generic dispatch environment and typing test with results of a minimum of 45 corrected words per minute.
Pass a California Certified Dispatcher School within 18 months of appointment, or currently hold a recognized equivalent certification of a State or Municipal Agency.Desired Skills and Knowledge:Desired skills and knowledge include any combination of training, education and experience which demonstrates potential ability to perform the duties of the Communications Supervisor. The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to city policies for information technology.The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.PROBATIONARY PERIOD:
12 monthsSELECTION PROCESS:The selection process may include but is not limited to: application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process, such as: reference check, background investigation, fingerprint criminal history check, post-offer drug test, post-offer psychological and post-offer medical examination, the cost of which will be borne by the City.Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to "see resume", are considered incomplete and will be disqualified.The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.Qualified Military Veterans are given an additional five points to a passing score for both open-competitive and promotional recruitment. Proof of Veteran's status must be provided prior to the completion of the testing process and should be attached to your application if possible.Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
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