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We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Air Imports Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.

•Proactively monitor the following key metrics to achieve the expected results:

•District Excellence understanding and execution.

•EDE timely resolution (Within 5 Calendar Days)

General job responsibilities:

•Exemplify and Teach Our Culture, Mission and Goals.

•Follow the 10 Critical Success Factor.

•Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

•Timely completion of 52-hour trainings per year (4.33 per month) and required trainings associated to the role.

•Own your self-development. Prepare, follow-up and execute on your personal development goals.

•Correct utilization of company’s resources.

•Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc.

Air imports Agent job responsibilities:

• Understand Expeditor’s general procedures and quality expectations (District Excellence).
• Understand the Air Import process flow per Expeditors’ Operational Performance Standards (OPS) and always be on the lookout for better practices to improve operational performance, efficiency, and productivity.
• Operational Performance.
• OSD properly follow up.
• Support billing accuracy: CFIT
• Edoc timely updates and recordkeeping.
• Track and Trace Air imports files daily.
• Ensure accurate and timely data entry into Expeditors’ system, per Operational Performance Standards (OPS).
• Understand and execute in accordance to air imports department’s systems and tools – including but not limited to:
  • Air Import Lateral
  • Air import workflow
  • CFIT – Import System
  • EDOC – electronic library
  • Exp.o customs
  • Exp.o GCI
  • EDI
• All Air import’s automated reports – related to OPS, OPA, shipment processing, and shipment status. (Refer to all available reports in AO Imports Automatic Internal Reports)
• Ensure the highest level of customer service.
• Ensure to utilize the most updated SOP execute accordingly.
• Ensure approved customer’s list is updated in a timely manner as part of the recognition and set up of new and existing customers.
• Understand and support our service provider management processes and procedures.
• Ensure proper usage of service provider tools
• Maintain good relationships with all internal and external suppliers/service providers (Broker, Air lines, trucking companies and others involved).
• Develop a professional relationship with all customers, ensuring that all of their shipments are received on a timely manner.
• Keep customers properly and timely informed about the status of their shipments. All customer requests must be answered within one hour. In cases where the request can’t be fulfilled, customer must be informed.
• Proactively interact with all customers, providing professional advice and/or suggestions to different alternatives that will facilitate shipment processing.
• Proactively provide customer service to assigned broker (internal/external) for a timely completion of applicable customs processes.
• Understand and execute according to all compliance requirements at all times. Following applicable regulations for Expeditors and US government, including but not limited to: Trade Partners Agencies.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Degree: Bachelor's degree in Import/Export, International Trade or equivalent. (preferred)
• 1 year of experience in similar position, or equivalent combinations of education and experience.
• Understanding of air import process (Preferred).
• Hazardous materials certification (Preferred).
• Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Customer Satisfaction oriented.
• Attention to detail oriented.
• Organizational and time management skills.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.