Counter Manager - Nordstrom Fashion Island - Newport Beach, CA
Westman Atelier - Newport Beach, California, us, 92659![Westman Atelier](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.Responsibilities:Sales & ServiceAchieve required retail sales targets as communicated by the line manager; lead team by example.Closely monitor and analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand and sales growth.Link sell to help grow Items Per Transaction and Average Basket Value.Drive animation and events on counter.Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience.Product & ArtistryDemonstrate excellent makeup skills, fitting with the unique Westman Atelier product application.Demonstrate excellent product knowledge to drive customer acquisition.Ensure all educational information is used and initiatives are correctly implemented and followed up.Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team.OperationsMaintain high standards of time keeping at counter and resolve discrepancies immediately.Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed.Manage store expenses within budget guidelines.Raise operational issues for resolution in a timely manner.CommunicationCommunicate weekly and monthly sales reports and overview, store updates and business performance to line manager.Communicate regularly and effectively with in-store staff and keep them informed on all actions/events.Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information.Oversee and record regular stock overviews and OOS; report all OOS to the manager and follow up to ensure timely replenishments.Requirements:2-4 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus.At least one year of management experience leading high performing teams.Demonstrated ability to deliver excellent service to drive KPIs.Exceptional interpersonal and communication skills.Ability to handle customer matters positively and proactively in a fast-paced environment.Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom.Competitive drive and entrepreneurial spirit.
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