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Communications Specialist | Careflight Communication

Communications Specialist | Careflight Communication

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Rotating days/evenings/nights/weekends/holidays (United States of America)

Pay Range: $20.50 - $27.00

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights: Varied Shifts; 72hrs/2wks. May be eligible for a $1,000 sign-on bonus!

A Brief Overview

The Communication Specialist is responsible for receiving and coordinating transport requests for Avera Careflight from multiple sources for both ground and air medical transport. The Communication Specialist must effectively communicate with air medical crew, requesting and receiving agencies, and incoming aircraft through a variety of modes such as radio and telephone.

What you will do:

• Achieves and maintains a working knowledge of the EMS system and map reading; follows emergency procedures for aircraft when applicable.
• Activates all crews for flights and coordinates services as needed to complete patient transport and care.
• Maintains communication with medical crew to assure effective utilization of services according to policy, procedures, and SOPs.
• Triages incoming calls and re-appropriates transports according to policy.
• Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.
• Follows established policy of flight monitoring and initiates emergency procedures if necessary per policy.
• Maintains a working knowledge of dispatch/communication equipment.
• Obtains personal and financial data for patients and verifies correct name spelling and birth date.
• Requests services as directed such as social services and pastoral care.

Essential Qualifications:

The individual must be able to work the hours specified and perform each essential job function satisfactorily, including having visual acuity adequate to perform position duties and the ability to communicate effectively with others.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent
• Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years or
• Certified Flight Communicator (CFC) - CommLink within 2 Years

Preferred Education, License/Certification, or Work Experience:

• EMT or EMD experience
• Previous experience in the medical field
• General knowledge of codes, ordinances, regulations, geography, and public safety procedures

Expectations and Standards:

• Commitment to Avera’s mission, vision, core values, and social principles.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE).
• Maintain confidentiality.
• Work effectively in a team environment.
• Comply with safety principles, laws, regulations, and standards.

Benefits You Need & Then Some:

• PTO front-loaded for eligible hires
• Free health insurance options for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Why Avera?

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Join us in making a positive impact on moving health forward.