Expeditor/Customer Service Representative
The Hire Source - Watertown
Work at The Hire Source
Overview
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Overview
Watertown, CT
Full-Time | On-site | Temp-to-Hire
$22-$25/hour + Benefits
The Hire Source is currently seeking a motivated and detail-oriented Expeditor / Customer Service Representative for a full-time, temp-to-hire opportunity with a well-established manufacturer in the metal stamping industry located in Watertown, CT . This client offers a modern, well-maintained facility and a strong reputation for quality and service.
What Our Client Offers:
- 401(k) with company contributions
- Profit sharing
- Premium overtime pay
- Stable, predictable work schedule
- Supportive, team-oriented environment
Customer Service & Expediting:
- Enter, track, and release materials for shipment in ERP system
- Communicate timely updates to customers via phone and email
- Process returns and address customer complaints promptly
- Work with Production Planning to ensure inventory availability and on-time shipments
- Communicate delays or issues with management and customers
- Collaborate with the Sales team to understand customer needs
- Make proactive outreach calls as directed
- Maintain and build strong relationships with customers
- Research and connect with key prospects and decision-makers
- Support the development and tracking of key accounts
- Lead investigations for order fulfillment issues
- Partner with internal departments to resolve complaints
- Foster a cooperative and positive work environment
- Bachelor's degree in Business or related field OR 2+ years in a similar customer service or inside sales role
- Strong written and verbal communication skills
- Experience with ERP systems and Microsoft Office
- Ability to multitask and prioritize in a fast-paced setting
- Detail-oriented with a collaborative mindset
Apply Today!
This is an excellent opportunity to join a reputable manufacturer with long-term potential. Apply now to be considered by The Hire Source .
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