Sr. Operations Manager - Marketing Services & Support
Bank of America Corporation - Jacksonville, FLWork at Bank of America Corporation
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Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Enterprise Job Description:
This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.
Responsibilities:
- Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
- Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
- Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
- Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
- Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Line of Business Job Description and Responsibilities:
The Marketing Services and Support Team play a significant role within Global Wealth & Investment Management. The team is responsible for the initial setup and maintenance of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other product types for Merrill Lynch Wealth Management and US Trust. There are over 1,400 system indicators supporting more than 31,000 cusips. The team also participates in evaluations and subsequent scoring of the fund company's performance in accordance with operating standards at Merrill Lynch.
Opportunities exist for team members to develop leadership, project management and technological skills.
The role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to technology business requirements, product fees and billing as well as trading. Through this position, the employee will gain the knowledge of financial risks and proprietary program skills with an understanding of the direct impact on Merrill Lynch Wealth Management and US Trust.
The Marketing Services and Support responsibilities include but are not limited to the following.
- Review of onboarding documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other products
- Analysis of received data to ensure system supportability
- Data entry to add products to the proprietary platform
- Quality review of data entered
- Testing of system enhancements based upon business initiatives
- Frequent communication with internal and external business partners
- Assist with project work as needed
Required Skills:
- Management or Leadership experience
- Exceptional written and verbal skills
- Advanced understanding of the financial industry
- Flexibility to work in an evolving environment
- Organizational and time management skills to meet intraday deadlines
- Demonstrate logical, systematic approach to problem solving
- Communicate in concise, clear, and professional manner
- Career oriented teammate looking to grow within the organization while exhibiting leadership characteristics
- Ability to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environment
- Ability to think critically while effectively managing and finding resolutions to complex situations independently
- Acts proactively to identify, control, and mitigate risks
- Excellent follow-up and organizational skills
Skills:
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Hiring and Onboarding
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce Analytics
Shift:
1st shift (United States of America)
Hours Per Week:
40